Urgent Search: Asset

WEALTH MANAGEMENTAcross Wealth Management Goldman Sachs helps empower clients and customers around the world to reach their financial goals Our advisor-led wealth management businesses provide financial planning investment management banking and comprehensive advice to a wide range of clients including ultra-high net worth and high net worth individuals as well as family offices foundations and endowments and corporations and their employees Our consumer business provides digital solutions for customers to better spend borrow invest and save Across Wealth Management our growth is driven by a relentless focus on our people our clients and customers and leading-edge technology data and design OPERATIONSOperations is a dynamic multi-faceted function that partners with all parts of the firm to provide banking securities and asset management services to clients around the world In addition Operations provides essential risk management and controls to preserve and enhance the firm s assets and its reputation For every new product launched and every trade executed it is Operations that develops and manages the processes and controls that enable business flow YOUR IMPACTWe are looking for a professional who wants to use their skills and experience to help deliver on the operations agenda while challenging them to further their career at Goldman Sachs JOB SUMMARY AND RESPONSIBILITIES Lead a team of Performance Coaches including training delegating tasks providing feedback and conducting performance evaluations Oversee the execution of monthly audits completed by the Performance Coaching Team Be an expert on policies and procedures for all lines of business you support internal Collect and analyze data from each audit monitor activity and assist operations teams with development and implementation of appropriate corrective action plans training tips and team communication to improve overall quality results Conduct participate in calibration sessions to ensure consistent scoring across team members Lead meetings with management and other stakeholders Evaluate findings and make appropriate recommendations to the operations and training departments for training improvements BASIC QUALIFICATIONS Tenure of at least 12 months in current role internal Demonstrated history of consistently above average call metrics including ACW AHT adherence calls per day and quality compliance scores internal At least 12 months experience in a call monitoring leadership role external Ability to self-manage and motivate Resiliency and adaptability to lead through various business changes Ability to quickly build knowledge of policies and procedures Ability to positively impact team culture and effectiveness Ability to provide coaching and feedback in a clear and constructive manner Basic Microsoft Office skills ABOUT GOLDMAN SACHSAt Goldman Sachs we commit our people capital and ideas to help our clients shareholders and the communities we serve to grow Founded in 1869 we are a leading global investment banking securities and investment management firm Headquartered in New York we maintain offices around the world We believe who you are makes you better at what you do We re committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally from our training and development opportunities and firmwide networks to benefits wellness and personal finance offerings and mindfulness programs Learn more about our culture benefits and people at GS com careers We re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process Learn more xc2xa9 The Goldman Sachs Group Inc 2025 All rights reserved Goldman Sachs is an equal employment affirmative action employer