Urgent Search: Senior Manager, Sam Operational Analyst

R3 Sr Specialist Senior ITAM SAM Operational Manager for Software Asset Management The Opportunity Based in Hyderabad join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity forward momentum and an inspiring mission to achieve new milestones in global healthcare Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines vaccines and animal health products Drive innovation and execution excellence Be a part of a team with passion for using data analytics and insights to drive decision-making and which creates custom software allowing us to tackle some of the world s greatest health threats Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives An integral part of our companys IT operating model Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes These locations in addition to the other sites are essential to supporting our business and strategy A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location from investing in growth success and well-being of our people to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies And together we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers Role Overview The Senior ITAM Operational Manager will report to the SAM Operational Lead and play a crucial role in supporting both SAM senior operational team and HAM team ensuring alignment across entitlement reconciliation and lifecycle processes You will lead a small team of analysts while owning SAM data quality in ServiceNow SAM Pro supporting a team with resolution of licensing and workflow challenges and driving ELP readiness for key vendors The role support tactical and operational SAM workflows integrations and process improvements while delivering reporting and optimization insights The role will be part of a center-led SAM and HAM Service to ensure compliant cost effective and efficient utilization of software in partnerships with Software Owners across our company Our company is driving a multi-year IT transformation that requires an operationally and technically focused SAM Service to support the effective utilization of third-party software as underpinning technologies in support of our broader overall IT initiatives of moving to the cloud data and analytics and an agile product team centric operating mode as key elements of the IT change In addition this role is expected to work as an advocate and expand the utilization of SAM services and data as a foundational element within IT to deliver breakthrough results driving overall innovation and automation This position operates as a business partner together with HAM proposing ideas and innovative solutions that enable new organizational capabilities through the efficient management of software products We collaborate internationally to deliver the services and solutions that enables the commercialization of our medicines vaccines and Animal Health products What will you do in this role Own SAM data quality in ServiceNow SAM Pro design approve entitlement pack standards validate with Procurement Product Owners and sign off on imports resolve complex SKU metric mismatches Prioritize vendor backlog data requests run screening assessments for backlog vendors manage data calls to IT Business and ensure complete accurate inputs for ELP creation Architect discovery normalization steward recognition license models and catalog coverage set DQ gates and remediation priorities Direct reconciliation cycles schedule runs adjudicate deltas tune license metrics rules and support consolidation and delivery of ELP ready positions for selected vendor portfolio Support SAM workflows approve new rules configurations oversee ownership approvals reclamation flows manage integrations and sponsor light automations under change control Support key optimization reclamation activities identify shelfware right sizing monitor lifecycle events installs removals renewals and deliver quantified savings avoidance reporting Reporting analytics publish executive grade compliance usage dashboards and trend analyses act as a bridge between SAM operation HAM operation to identify and validate gaps via proposed fixes or structured defects Support the requirements for SW vendor audits true ups collect evidence PoE deployment usage based on requirements verify completeness Support policy ways of working maintain ITAM policies SOPs runbooks codify process refinements Lead mentor of team of junior operational and technical analysts to lift operational ITAM maturity What should you have Bachelor s degree in IT Computer Science Business or related field 5 years hands-on SAM experience entitlements recognition model maintenance reconciliation workflows and reporting Strong SAM ITAM knowledge incl SW vendor licensing and SW lifecycle processes ITAM certification a plus General ServiceNOW knowledge ServiceNow SAM Pro expertise mandatory and other SAM tool is a key advantage proficiency in reporting and ELP reclamation workflows Experience with data integrations and quality checks across discovery feeds Proven ability to lead and mentor junior team members build effective ITAM service centre Strong collaboration and governance alignment excellent communication and problem-solving skills Analytical mindset ability to learn and adapt quickly and customer-focused approach Ability to learn complex technologies quickly Our technology teams operate as business partners proposing ideas and innovative solutions that enable new organizational capabilities We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation Who we are We are known as Merck Co Inc Rahway New Jersey USA in the United States and Canada and MSD everywhere else For more than a century we have been inventing for life bringing forward medicines and vaccines for many of the world s most challenging diseases Today our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world What we look for Imagine getting up in the morning for a job as important as helping to save and improve lives around the world Here you have that opportunity You can put your empathy creativity digital mastery or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time Our team is constantly evolving so if you are among the intellectually curious join us and start making your impact today HYDIT2025 Required Skills Audit Management Business Process Improvements Data Modeling Governance Management Information Systems Strategy Quality Assurance QA Stakeholder Relationship Management Preferred Skills Current Employees apply Current Contingent Workers apply Search Firm Representatives Please Read Carefully Merck Co Inc Rahway NJ USA also known as Merck Sharp Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities All CVs resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place Where agency agreements are in place introductions are position specific Please no phone calls or emails Employee Status Regular Relocation VISA Sponsorship Travel Requirements Flexible Work Arrangements Hybrid Shift Valid Driving License Hazardous Material s Job Posting End Date 10 30 2025 A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date Please ensure you apply to a job posting no later than the day BEFORE the job posting end date