Info Specialist

Summary Ensure timely compliant and high-quality access to scientific and medical literature by managing document delivery and copyright permissions in support of regulatory and business needs Serve as a first point of contact for NKC InfoDesk enquiries providing guidance and resolution tracking Through efficient sourcing permissions handling and user support contribute to the responsible use of information assets and enable informed decision-making across Novartis Info Specialist - Asset Rights Management Location - Hyderabad LI Hybrid About the Role Ensure timely compliant and high-quality access to scientific and medical literature by managing document delivery and copyright permissions in support of regulatory and business needs Serve as a first point of contact for NKC InfoDesk enquiries providing guidance and resolution tracking Through efficient sourcing permissions handling and user support contribute to the responsible use of information assets and enable informed decision-making across Novartis Key Responsibilities Carry out basic database searches to verify bibliographic citations Get the subscribed materials online and ensure that they are accessible Escalate access issues and broken links Obtain material not held in Novartis Knowledge Center collection selecting the best possible option Copyright permissions are verified under license terms of use and laws Independently handle incoming customer requests escalate items if not re-solved Provide learning programs and front-line guidance to users Use InfoDesk Tracking system ATT to ensure proper tracking and resolution Conduct Asset Rights Management projects as required Commitment to Diversity Inclusion We are committed to building an outstanding inclusive work environment and diverse teams representative of the patients and communities we serve Essential Requirements Master s or equivalent degree diploma in Library and Information Science At least 3-5 years of experience with interlibrary loan document delivery including verification of bibliographic citations and location of items required Experience practicing intellectual property law required specifically in the areas of copyright and licensing will be an added advantage Proven experience in customer service preferably in a library environment Broad knowledge of healthcare online tools and e-resources database e-journals etc A keen interest in and enthusiasm for developments in library and information science Attention to detail with the ability to complete a large volume of work quickly and independently Desirable Requirements Excellent written and oral English skills are required Additional language skills advantageous Ability to collaborate with global colleagues Why Novartis Our purpose is to reimagine medicine to improve and extend people s lives and our vision is to become the most valued and trusted medicines company in the world How can we achieve this With our people It is our associates that drive us each day to reach our ambitions Be a part of this mission and join us Learn more here https www novartis com about strategy people-and-culture You ll receive You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook https www novartis com careers benefits-rewards Commitment to Diversity and Inclusion Novartis is committed to building an outstanding inclusive work environment and diverse teams representative of the patients and communities we serve Join our Novartis Network If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities join the Novartis Network here https talentnetwork novartis com network Skills Desired Clinical Research Clinical Trials Detail-Oriented Medical Writing Safety