Claims Excellence

3 weeks ago


Coimbatore, Tamil Nadu, India Manning Consulting Full time
Job Description

Key Responsibilities:

- Ensure accurate data entry and documentation of claim details in the claims management system.
- Review claims for completeness and compliance with policy terms and conditions.
- Coordinate with internal departments to gather missing documentation or information.
- Flag potential discrepancies or anomalies for further review.
- Maintain confidentiality and adhere to data protection standards while handling sensitive health information.
- Respond to basic inquiries from policyholders regarding claim status and documentation requirements.
- Ensure timely processing of claims to meet service level agreements (SLAs).
- Assist in generating reports for internal tracking and audit purposes.
- Support continuous improvement initiatives in claims processing workflows.
- Participate in training sessions related to claims systems and regulatory updates.
- Service and resolve inquiries from customers, members, beneficiaries, and others regarding health care products and benefits across multiple product lines.
- Communicate effectively across multiple channels, including phone, e-mail, chat, and text.
- Collect information succinctly from a customer to set up a new claim.
- Gather information from multiple source systems to understand and articulate the status of a claim and next steps in processing.

Qualifications:

- Bachelor's degree in Insurance, Business Administration, Healthcare Management, or related field.
- Basic understanding of health insurance products and claims lifecycle.
- Proficiency in Microsoft Office and claims management software.
- Strong attention to detail and organizational skills.

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