Assistant Manager Operations For Enrollment Process In US Healthcare

10 hours ago


Coimbatore, Tamil Nadu, India beBeeManagement Full time US$ 1,04,000 - US$ 1,30,878

We are looking for an experienced Assistant Manager to oversee the Enrollment and Claims Adjudication process in US Healthcare. This role involves managing a team of healthcare professionals who process member enrollments and adjudicate claims in compliance with US healthcare regulations, client-specific guidelines, and quality standards.

Key Responsibilities:

Team Management & Leadership:

Lead, mentor, and manage a team handling enrollment and claims adjudication processes.

Monitor team productivity, quality, and adherence to service level agreements (SLAs).

Provide training, coaching, and development opportunities to team members.

Conduct regular team meetings, performance reviews, and provide constructive feedback.

Resolve escalations and complex issues promptly and professionally.

Enrollment Management:

Oversee new member enrollment, renewals, terminations, and updates in healthcare plans.

Ensure data accuracy for member eligibility, coverage, and benefits.

Collaborate with clients and internal teams to resolve enrollment discrepancies or queries.

Claims Adjudication Oversight:

Supervise the processing of healthcare claims ensuring accuracy and compliance with policies, provider contracts, and regulatory guidelines (HIPAA, CMS, etc.).

Ensure proper review of claims for eligibility, benefits coverage, coding, and payments.

Monitor claim denials and implement corrective action plans to reduce errors and rework.

Process & Compliance:

Ensure compliance with US healthcare regulations, privacy laws (HIPAA), and client-specific guidelines.

Identify process improvement opportunities and work with quality teams to implement best practices.

Prepare and analyze reports related to team performance, quality audits, and operational metrics.

Liaise with clients and stakeholders for updates, process changes, or reporting needs.

Required Skills and Qualifications:

Bachelors degree or equivalent work experience in healthcare operations.

Minimum 6-10 years of experience in US healthcare processes, with 1-2 years in a team leader in Enrollment and claims.

Strong knowledge of US healthcare insurance, including enrollment, eligibility, claims processing, and adjudication rules.

Familiarity with CMS, Medicaid, Medicare, ACA, and HIPAA regulations.

Proficient in claims platforms

Excellent analytical, problem-solving, and decision-making skills.

Strong communication and interpersonal skills.

Ability to multitask and work under pressure.

This is an excellent opportunity to join our dynamic team and contribute to the success of our organization.

Benefits include transportation provided.

Education: Bachelors degree Any Graduate



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