Customer Relationship Management Executive

3 days ago

Hyderabad India HETERO HEALTHCARE LIMITED Full time

Job Description

About us:

Hetero Healthcare Ltd is a leading Innovative Pharmaceutical Company in India, headquartered at Hyderabad. We aim to improve the quality life of the people with our product line and along with a continuous Research and Development process.

We build on our company's strengths with our vertical integration of marketing division with novel discovery Research, Process Chemistry, and Formulation Development. We believe that new medicines are an integral part of the healthcare system, Hetero Healthcare helps patients better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of

Products and vertically aligned business model for upliftment the human life.

Job Description:

We are seeking a motivated and customer-focused CRM Executive to join our dynamic team. In this role, you will play a pivotal part in

maintaining and enhancing customer relationships through effective communication, campaign management, and call handling. This

position involves a blend of customer support responsibilities and call centre-based tasks.

Responsibilities:

Call Handling:

- Answer incoming customer calls promptly and professionally.
- Address customer inquiries, concerns, and complaints efficiently.
- Provide accurate and helpful information regarding products, services, or account details.
- Resolve customer issues in a timely and satisfactory manner.
- Escalate complex problems to relevant team members or supervisors.

Campaign Management:

- Assist in the execution of CRM campaigns, including email marketing, SMS campaigns, and other initiatives.
- Track and analyse campaign performance metrics.
- Gather customer feedback and insights to improve campaign effectiveness.

Customer Support:

- Provide exceptional customer service through various channels, including phone, email, and chat.
- Maintain detailed and accurate records of customer interactions.
- Identify opportunities for upselling or cross-selling products/services.
- Proactively reach out to customers to address potential issues or concerns.

Data Management:

- Update and maintain customer records in the CRM database.
- Ensure data accuracy and integrity.

Team Collaboration:

- Work collaboratively with other CRM team members to achieve team goals.
- Share knowledge and best practices with colleagues.

Required skills:

Education: Bachelor's degree in Business, Marketing, Communications, or a related field preferred.

Experience:

- 2-4 years of experience in customer service, call centre, or CRM-related role.
- Fresh graduates with strong communication and interpersonal skills may also be considered.

Skills:

- Excellent verbal and written communication skills in English, Hindi, and Telugu.
- Strong interpersonal and customer service skills.
- Proficiency in using CRM software and other relevant tools (e.g., Microsoft Office Suite).
- Ability to multitask and prioritize effectively.
- Problem-solving and decision-making skills.
- Adaptability and willingness to learn.

  • Relationship Manager

    4 days ago

    Hyderabad, Telangana, India Axis Asset Management Co Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Relationship Manager Job Description Job Title- Relationship Manager Division & Department- Sales, Institutional Sales Location- Who we Are? Axis Asset Management Company Ltd (Axis AMC) was founded in 2009 and is amongst India 's largest and fastest growing mutual fund. We serve 1.3 Cr customers and associates with highest humility...

  • Customer Relationship Manager

    6 days ago

    Hyderabad, Telangana, India Unistring Tech Solutions Full time ₹ 8,00,000 - ₹ 18,00,000 per year

    Main job Location: HyderabadWorking Mode: FulltimeTimings: 9:00am -6:30pm (Monday -Saturday)Package: NegotiableQualification:Bachelors degree in Engineering (Electronics related field) orMBA in Marketing/Operations/International Business with a technical background.Experience:5-10 years of experience in Customer Relationship Management / Technical Support /...

  • Customer Relationship Manager

    2 weeks ago

    Hyderabad, India Unistring Tech Solutions Pvt Ltd Full time

    Looking for talented professionals with experience in Defense, Aerospace, Manufacturing, or High-Tech Electronics industries to join our team. Main job Location: Hyderabad Working Mode: Fulltime Timings: 9:00am -6:30pm (Monday -Saturday) Package: 5LPA-8LPA Qualification: Bachelor's degree in Engineering (Electronics related field) or MBA in...

  • Customer Relationship Management Executive

    2 weeks ago

    Hyderabad, India 79th East Pvt Limited Full time

    Job Summary: We are seeking a proactive and detail-orientedCRM Executiveto join our dynamic stock andwealth management firm.The ideal candidate will play a key role in supporting franchise operations, enhancing client engagement through data-driven insights, and managing the full customer relationship lifecycle. This position is crucial in strengthening...

  • Customer Relationship Executive

    2 weeks ago

    Kothapet, Hyderabad, Telangana, India JVR Retails Private Limited Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    Job Title: Customer Relationship Executive (Retail-Cloth/Jwellery)Location: Kothapet in Swarnakanchi storeAbout Us: We are a vibrant and growing South Indian store dedicated to providing high-quality products and an exceptional shopping experience. We aim to create a welcoming and friendly environment for our customers, ensuring their needs are met and their...

  • Customer Relationship Manager

    3 weeks ago

    Hyderabad, Telangana, India Happy Minds Manpower Solutions Full time

    After successful Placement of Bajaj Fin serve Gold Loans Pilot Batch with over 75% placements We are now coming up with more placement based Training batches this month in *Vijayawada, Hyderabad & TirupatiEligibility - Graduates (Max Age 28) passionate in building Exciting Career in BFSI, Trained by BajajGold Loans 25 days Training - 8 hrs daily....

  • Customer Relationship Manager

    2 weeks ago

    Hyderabad, India KALKI Full time

    Job Title: Customer Relationship Manager (Retail) Kalki Fashion - Ethnic Wear Location: Hyderabad Job Summary: Responsible for building strong customer relationships, enhancing satisfaction, and driving loyalty in the retail business through personalized service and effective issue resolution. Key Responsibilities: Manage customer interactions, queries, and...

  • Customer Relationship Manager

    1 day ago

    Hyderabad, Telangana, India KALKI Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Relationship Manager (Retail)Kalki Fashion - Ethnic WearLocation: HyderabadJob Summary:Responsible for building strong customer relationships, enhancing satisfaction, and driving loyalty in the retail business through personalized service and effective issue resolution.Key Responsibilities:Manage customer interactions, queries, and...

  • Customer Relationship Management Executive

    6 days ago

    Hyderabad, Telangana, India HETERO HEALTHCARE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About us:Hetero Healthcare Ltd is a leading Innovative Pharmaceutical Company in India, headquartered at Hyderabad. We aim to improve the quality life of the people with our product line and along with a continuous Research and Development process.We build on our company's strengths with our vertical integration of marketing division with novel discovery...

  • Customer Relationship Management Manager

    2 days ago

    Hyderabad, Telangana, India sanjay gupta Hyderabad Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionDesigning impeccable & opulent jewellery since 1925 Latest from the house of Sanjay Gupta - Exquisite jewellery for every occasion.Role DescriptionThis is a full-time on-site role located in hydfor a Customer Relationship Management Manager. The CRM Manager will be responsible for overseeing the company's relationships with its customers,...