Customer Service Associate

3 weeks ago

Thāne, Maharashtra, India Datamark Full time

Greetings From Datamark Urgent Opening for Customer Service Associate Responsibilities - Answer incoming calls in a timely and professional manner responds to routine questions and takes complaints from the general public inputs and or logs information received into the call center s communications and computer system directs requests to the appropriate department or agency for further action Properly log each call and ensure that the caller receives the correct information Maintain professionalism at all times even during stressful phone interactions Assists with other Call Center duties such as emergency operations special projects and training responsibilities or other similar tasks Must maintain specific knowledge of related computer software required to perform any role function or task required for day-today operations relating to issuance of work orders and and or information requests Maintains working knowledge of all policies regarding the activities required for all city department s day-to-day operations Must be familiar with all city department s times of operations services performed after hour procedures and contact persons for specific functions Must use prescribed telephone etiquette and follow customer service procedures must be courteous to citizens and employees May be required to work overtime weekends holidays and or during declared emergencies Maintain excellent diction grammar voice quality and articulation Combines knowledge of product good work ethic effective time management skills and human relations skills to meet performance standards and positively influence the call center s image Demonstrates a commitment to learning quickly and effectively applying knowledge Demonstrates a commitment to supporting a productive positive work environment Desired Candidate Profile- Candidate should be comfortable working in Rotational and Night shifts Excellent English communication Candidate should be from Mumbai Location Permanent Job - Good salary with PF ESIC and other benefits Fresher and experience candidates can apply HSC Pass can apply Permanent work from home System will be provided by the company No targets Salary- 22 5k Inhand and 27k Gross Interested candidates please share your cv on below email-id - lalitha nadar datamark net Job Type Full-time Pay 20 000 00 - 22 500 00 per month Benefits Health insurance Paid sick time Paid time off Provident Fund Compensation package Overtime pay Performance bonus Schedule Rotational shift Work Location In person

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