Engineer L2

2 weeks ago


Hyderabad, Telangana, India Black Box Full time
Job Description

- Ticket Analysis and Ticket Management
- Break fix (Configuration related)
- Non-Functional Review
- Pre-Production verification
- Production Support
- Application patches
- Liaise with Avaya Team
- Service maintenance (reboots) In co-ordination with the platform team
- Certificate renewal
- User queries/responses
- Configuration and Integration of various Avaya application systems.
- Start / Stop Services
- Reports & Meetings:
- Users adhoc requests (with tickets)
- Weekly meetings (BAU / Projects)
- Provide Audit evidence / usage statistics upon request
- Health Check reports
- Testing
- Complete VIT as per agreed test plan
- Provide support for SIT, UAT and HA testing.
- Knowledge Transfers and Training
- Cutover and First Business Day Support
- Complete migration of existing data
- Knowledge of LAN / WAN Connections.
- Knowledge of PRI Connectivity with the Telecom Service Providers.
- Switches and configurations of Juniper system.

Key Skills:

- Installation of Avaya Applications, Call Manager/Communication Manager, SM, AES, CMS , Avaya Gateway ,SBC , IVR ,Phone configuration and registration.
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