Associate - Collections

4 days ago

Nagpur, Maharashtra, India Mettler Toledo Full time

Our Opening and Your Responsibilities Managing the Dispute Mailbox and handling invoice credit and rebill tickets in an efficient manner Handling credit part for service invoices and creating replacement documents for rebill in CRM Providing dispute resolution by scrutinizing and verifying disputed invoices by customer internal team through calls emails Hands-on experience required for handling different mailboxes pertaining to Dispute and customer communication Understanding customer and internal team requirements to support and clarify or resolve their queries Maintaining regular communication with Business Unit personnel to ensure immediate issue resolution Meeting productivity and quality benchmarks as defined periodically Initiating suggesting and demonstrating process improvements Ensuring deliverables meet the agreed Service Level Agreements What You Need to Succeed Technical Skills 2-4 years experience into international customer service preferably into AR Collections Dispute SAP knowledge will be preferred Email Telephonic skills should be excellent Soft Skills Fluency in English written and spoken Good communication skills verbal written presentation Strong process knowledge with focus on constantly improving productivity and processes Our Offer to You One Team that thrives on collaboration and innovation Opportunities to work with Global teams An open fair and inclusive environment Multitude of learning and growth opportunities Medical insurance for you your family with access to Telemedicine application A brand name that is identified worldwide with precision quality and innovation About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services We are renowned for innovation and quality across laboratory process analytics industrial product inspection and retailing applications Our sales and service network is one of the most extensive in the industry Our products are sold in more than 140 countries and we have a direct presence in approximately 40 countries For more information please visit www mt com Equal Opportunity Employment We promote equal opportunity worldwide and value diversity in our teams in terms of business background area of expertise gender and ethnicity For more information on our commitment to Sustainability Diversity and Equal Opportunity please visit us For those who prioritize precision Mettler Toledo is precisely where you belong Job Reference 19534 Preferred Location Maharashtra Mumbai Job Type Full-time Legal Entity Mettler-Toledo India Private Limited Unit-502 A Near Sharma Cottage Supreme Business IT Park Hiranandani Gardens Mumbai Maharashtra India - 400076 91 22 4291 2333

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