Manager, Operations

Title Team Manager Branded Research COE Operations What makes Gartner Research Advisory a GREAT fit for you When you join Gartner you ll be part of a leading-edge team that values expert insights bold ideas and intellectual courage You ll create must-have research and contribute to our double-digit growth by providing clients the unbiased insight and advice they need to make the right decisions every day Through constant learning discovery and collaboration you ll help clients deliver on their mission-critical priorities grow your career and increase your industry impact We value hard workers and reward you with unlimited opportunity If you re looking to explore what s next in technology and business Gartner is looking for you About this role Gartner is searching for a Team Manager to join our Branded Research Centre of Excellence that works with experts to support and contribute to Gartner s vendor evaluation This role will manage and lead a team of individual contributors that manage production of Gartner s Branded Research like Magic Quadrants and Critical Capabilities The team also introduces process innovation and best practices for the research it supports and helps develop new research methods to drive scale and efficiency to accelerate growth What you ll do Lead coach and develop a team of individual contributors Project Specialists Project Managers and Senior Project Managers ensuring effective end-to-end management of multiple concurrent projects Oversee the full project lifecycle including planning execution delivery and post-project review to ensure high-quality outcomes aligned with business objectives Coach and train team members on project management fundamentals including calendar management stakeholder coordination vendor communication and best practices in research production Recruit onboard and mentor new staff fostering a culture of engagement learning and professional growth Define and communicate clear team goals and objectives in alignment with the global Research Advisory team conduct regular performance reviews and feedback sessions Develop and maintain a robust capacity model to optimize team workload resource allocation and project assignments Balance team workload and manage requests for operational support on special projects ensuring timely and efficient delivery Proactively identify and resolve project roadblocks providing hands-on support and guidance as needed Drive process and technology improvements to support market definition reviews market-to-product alignment and the creation of Voice of Customer reports Define track and report on key performance metrics critical to the team s success Plan and ensure the successful delivery of special projects as required managing timelines and stakeholder expectations Facilitate effective communication with internal and external stakeholders including managing challenging conversations and aligning on project objectives Ensure compliance with organizational policies procedures and standards in all aspects of project and team management Impact of Role Achievement of key metrics for Branded Research deliverables e g Magic Quadrants Strong partnerships and collaboration across the BRCOE and BTI organizations Optimal use of resources and effective delegation across all team levels Ongoing team development engagement and progression through targeted learning and development initiatives Implementation of initiatives to improve productivity efficiency and new-hire ramp-up Timely delivery of high-quality written content in line with agenda planning schedules Who you are MBA from leading B-schools master s in economics or business studies can also be considered BE B Tech or Graduation from Grade A college in any specialization 8-10 years of experience in a professional environment Minimum 2 yrs of experience of Direct Reporting coaching and mentoring teammates Passionate about engaging and supporting development of team members Real-life experience in driving to consensus moving forward and getting things done amongst large global and diverse groups of constituents Superior understanding of project management techniques Hand-on experience of Project Management tools like Workfront JIRA etc is preferred Strong oral and written communication skills and ability to organize information logically Proven competence for meeting deadlines multi-tasking and managing work under ambiguity uncertainty e g changing factors limited information Ability to collaborate with multiple senior stakeholders spread across geographies to drive projects Experience in an extremely fast paced work environment preferably in research or consulting Proven ability to solve problems and bring timely resolution to on-going issues Ability to independently work on a variety of tasks juggle multiple projects and problem-solve hindrances and execute to completion What we offer In addition to an outstanding work environment with rapid advancement potential Gartner research team enjoys exceptional benefits including Competitive base salary Great on the job learning A great work culture LI-SN2 Who are we At Gartner Inc NYSE IT we guide the leaders who shape the world Our mission relies on expert analysis and bold ideas to deliver actionable objective insight helping enterprise leaders and their teams succeed with their mission-critical priorities Since our founding in 1979 we ve grown to more than 21 000 associates globally who support 14 000 client enterprises in 90 countries and territories We do important interesting and substantive work that matters That s why we hire associates with the intellectual curiosity energy and drive to want to make a difference The bar is unapologetically high So is the impact you can have here What makes Gartner a great place to work Our sustained success creates limitless opportunities for you to grow professionally and flourish personally We have a vast virtually untapped market potential ahead of us providing you with an exciting trajectory long into the future How far you go is driven by your passion and performance We hire remarkable people who collaborate and win as a team Together our singular unifying goal is to deliver results for our clients Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results This is why year after year we are recognized worldwide as a What do we offer Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when it s productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring Ready to grow your career with Gartner Join us The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race color creed religion sex sexual orientation gender identity marital status citizenship status age national origin ancestry disability veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company s career webpage as a result of your disability You may request reasonable accommodations by calling Human Resources at 1 203 964-0096 or by sending an email to Job Requisition ID 103497 By submitting your information and application you confirm that you have read and 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