Manager - Operations

Summary Role will be based out to Gurugram to support North Operations and SCM Operations Lead based out of HO on SCM functional matters Job Title Operations Manager Location Gurgaon India Experience 7-10 years Industry Supply Chain Medical Devices Job Summary We are seeking an experienced Operations Manager with a strong background in supply chain management particularly in the medical device industry The ideal candidate will have extensive experience in managing large 3PL warehousing spaces multimodal transportation Ocean Air Road and a deep understanding of customs and EXIM procedures This role requires a strategic thinker with excellent project management skills and the ability to lead a diverse team Key Responsibilities Logistics Operations Excellence Ensure on-time execution minimize losses damage scrap and manage track trace freight payment DC quality and customer-related metrics Should have handled or fulfilled SCM budget cost objectives with proven track record for delivering cost savings Collaboration Work with supply chain teams locally and internationally to enhance delivery performance quality and cost efficiency Experience in cross functional business projects beyond supply chain is an added advantage Process Standardization Act as the country process expert to drive standardization and identify areas for improvement within the supply chain function Develop operational SOPs with a focus on customer experience improvement and speed to market Project Management Lead initiatives and projects within the supply chain domain collaborating with various stakeholders Should be well versed in Kaizen initiatives A certification in Project Management Kaizen would be preferred Inventory Management Ensure material supply meets customer requirements and maintain inventory levels to ensure inventory accuracy Customer Success Resolve escalated customer queries and complaints ensuring high levels of customer satisfaction and win as One BD Manage internal and external customers Display behaviors around Customer wins and problem -solving approach Vendor Management Procurement Negotiations Contract Management Manage freight forwarders customs house agents logistics service providers and conduct regular business reviews A prior experience in procurement negiotions would be an added benefit Compliance Ensure adherence to trade compliance and other regulatory requirements Required Skills and Experience Supply Chain Management Experience in 3PL distribution customs EXIM and transportation People Management Proven ability to manage teams of 8-10 people or more Technical Skills Proficiency in SAP ECC 6 0 JDE Business Intelligence and advanced Microsoft Office skills Excel PowerPoint Visio MS Project SharePoint Power Automate apps Certifications - Good Warehouse Practices Process Excellence PMP would be preferred Digital Tools Knowledge of Power BI and other essential digital tools Analytical Skills Strong analytical skills with demonstrated financial acumen for SCM Budget preparation analytics and business case development Project Management Ability to manage large-scale projects in a diverse matrixed multi-cultural environment Communication Excellent communication and presentation skills Problem-Solving Critical Thinking Ability to work under pressure meet deadlines and solve complex problems AI ML Knowledge Basic understanding of Artificial Intelligence and Machine Learning Multi-tasking Ability to handle multiple tasks and oversee operations effectively Qualifications Education Degree from a premier B-school Experience 7-10 years in the supply chain domain preferably in the medical device industry Required Skills Optional Skills Primary Work Location IND Gurgaon - Signature Towers B Additional Locations Work Shift