▷ (3 Days Left) Gsoc Operator

4 weeks ago

Hyderabad Telangana, India Pinkerton Full time

Overview 170 Years Strong Industry Leader Global Impact At Pinkerton the mission is to protect our clients To do this we provide enterprise risk management services and programs specifically designed for each client Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions Bonded together we share a commitment to integrity vigilance and excellence Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds experiences and perspectives to join our family of industry subject matter experts The GSOC Operator assigned to one of Pinkerton s largest global clients will lead the day to day activities assigned by the Supervisors induringssigned shifts within the client s centre The Operator is responsible for managing alarms and assessing the priority of alarms and dispatching accordingly Responsibilities Represent Pinkerton s core values of integrity vigilance and excellence Complete email communications regarding alarms as the process dictates Receive proper shift handing and taking over of pending alarms action list Manage alarms ascertain the priority and dispatch accordingly Acknowledge alarm priorities as noted within the SLA Update tickets received Trouble Ticket assign based on the concern and complete follow up closure Create tickets for malfunctioning and excessive alarms Work in coordination with BAC throughout the shifts to complete necessary tasks Manage general usage and navigation of security cameras and raise TT for issues as needed Update the Shift Supervisor regarding escalation for remedial actions All other duties as assigned Qualifications Graduate with one to three years of BMS command centre and or security experience Freshers with good communication skills may also apply Knowledge of world news and current events Effective written and verbal communication skills Able to multi-task in a fast-paced and at times stressful work environment Able to constantly learn new tools and innovations Client orientated and results focused Self motivated and curious Computer skills Microsoft Office Working Conditions With or without reasonable accommodation requires the physical and mental capacity to effectively perform all essential functions Regular computer usage Occasional reaching and lifting of small objects and operating office equipment Frequent sitting Able to work in shift 24 7 operations and 6 days a week Willing to work overtime as needed Travel as required Pinkerton is an equal opportunity employer to all applicants and positions without regard to race ethnicity color national origin ancestry sex gender gender identity expression sexual orientation marital prenatal status pregnancy childbirth or related conditions religion creed age disability genetic information veteran status or any protected status by local state federal or country-specific law

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