GSOC Operator

GSOC Operator - Physical SecurityThe role: We are looking for a GSOC Operator – Physical Security to join our Global Security Operations Centre (GSOC) team in Hyderabad.Are you our next star player?You will be directly accountable for the effective and efficient running of the Global Security Operations Centre (GSOC). The role encompasses analysing, monitoring, and responding to alerts raised by various systems that impact the safety and security of Flutter Entertainment assets, operations & employees as part of an ongoing security monitoring service.24/7 monitoring of significant global events via a selection of closed and open-source information feeds and respond to physical security events affecting or threatening Flutter Entertainments physical infrastructure, employees, operations, and assets globally.This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern offices. These discussions are between you and your manager to find the best pattern for you both We will kit you out to work from home but know that working as a team is what makes us great and spending quality time together is essential for keeping us mission-aligned.Why we need youDay-to-day operations of the Global Security Operations CentreServe as the hub for monitoring, analysing and interpretation of risks and threats that may affect Flutter EntertainmentResponding to and investigating alerts raised on various security systems.Support in the completion of International travel threat analysis for Flutter Entertainment employees travelling abroad.Early detection of potential issues and assist in identifying new technologies and upgrades for existing systemsEnsure procedures and protocols are followed that enable the timely and effective response to incidentsManagement of, incidents, alarms, notifications, calls and other activities related to the GSOC and its role as a central monitoring stationAnswer routine and emergency calls by employees globally.Who we're Looking ForHave a minimum of two (2) years' experience working in a Security Operations Centre, Security Communications Centre, Security/Alarm monitoring centre or other closely related operationHave a proven record of accomplishment in customer servicePossess excellent verbal and written English communication skillsCan prioritise workload based on urgency and communicate to a range of audiences including to executive managementHave demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications via mass communication toolsBe able to work independently and be confident in decision-making within Flutter Entertainments defined processes, and during sudden, unanticipated, or unprecedented events or crisesDemonstrate and deploy a sound understanding and application of technology and use a variety of technical platforms and systems in a conjoined way to deliver quick and accurate resultsComputer proficiency with Microsoft Office suite of productsDevelop concise, fact-based incident reports for distribution to various stakeholders.Dispatch physical security, ERT, facilities, police, fire and EMS personnel as required via telephone and/or radio.Strong decision-making ability during both crisis and non-crisis situations.Able to work with highly confidential information.As the Ideal Candidate you will haveNon-English language skills are desirable but not essential for the roleGraduate in any discipline.Ability to work in a flexible scheduling environment (rotating shifts, nights, weekends, and holidays)Familiarity with social media platforms, social media intelligence and open-source intelligence tools and techniques would be highly beneficialConfident and articulate presenter able to concisely deliver key messagesWhat's in it for you?Our experience-based salaries are competitive.Your package will include:Discretionary annual performance bonus30 days paid leaveAnnual allowance for health and dental servicesThe option to join our company pension schemeA personal interest allowance to let you learn something new or pursue a hobbyLooking to extend your family? You will receive a cash gift of 34,000 INR for your new addition whilst working for us26 weeks Maternity leave at 100% pay & 4 weeks secondary leave pay (paternity) at 100% payExternal learning support of up to £2,000 or equivalent in local currency, dedicated 4 learning "Power Hours" every month during office time, full access to the Udemy and Mindtools platforms, in-house leadership program and many other training opportunities for developing your skills and progressing your career.About the GroupPokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact:Please note we cannot accept general applications; this inbox is just for providing support to those who need it.Want a seat at the table? Apply nowWe will aim to respond to you as soon as possible. If you're the right fit for the role, you will be invited to a phone/zoom interview.Find your passion with PokerStars.