GSOC Operator

About Flutter Entertainment
Flutter Entertainment is a
global leader
in sports betting, gaming, and entertainment, with
annual revenues of $11.7 Bn
and a customer base of over 12 million players (in 2023) driven by a
portfolio of iconic brands,
including Paddy Power, Betfair, FanDuel, PokerStars, Junglee Games and Sportsbet.

Listed on both the
New York Stock Exchange (NYSE)
and the
London Stock Exchange (LSE),
Flutter was recently included in
TIME's 100 Most Influential Companies of 2024
in the 'Pioneers' section. Our ambition is to transform global gaming and betting to deliver long-term growth and a positive, sustainable future for our sector.

Working at Flutter is a chance to work with a growing
portfolio of brands
across a range of opportunities. We will support you every step of the way to help you grow. Just like our brands, we ensure our people have everything they need to succeed.

FLUTTER ENTERTAINMENT INDIA
Our Hyderabad office, located in one of India's premier technology parks is the
Global Capability Center
for Flutter Entertainment. A center of expertise and innovation, this hub is now home to over
780+ employees
working across Customer Service Operations, Data and Technology, Finance Operations, HR Operations, Procurement Operations, and other key enabling functions.

We are committed to crafting impactful solutions for all our brands and divisions to power Flutter's incredible growth and global impact. With the scale of a leader and the mindset of a challenger, we're dedicated to creating a brighter future for our customers, colleagues, and communities.

Overview Of The Role
We are looking for a GSOC Operator – Physical Security to join our Global Security Operations Centre (GSOC) team in Hyderabad.

You will be directly accountable for the effective and efficient running of the Global Security Operations Centre (GSOC). The role encompasses analysing, monitoring, and responding to alerts raised by various systems that impact the safety and security of Flutter Entertainment assets, operations & employees as part of an ongoing security monitoring service.

24/7 monitoring of significant global events via a selection of closed and open-source information feeds and respond to physical security events affecting or threatening Flutter Entertainments physical infrastructure, employees, operations, and assets globally.

This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern offices. These discussions are between you and your manager to find the best pattern for you both We will kit you out to work from home but know that working as a team is what makes us great and spending quality time together is essential for keeping us mission-aligned.

KEY RESPONSIBILITES

• Day-to-day operations of the Global Security Operations Centre
• Serve as the hub for monitoring, analysing and interpretation of risks and threats that may affect Flutter Entertainment
• Responding to and investigating alerts raised on various security systems.
• Support in the completion of International travel threat analysis for Flutter Entertainment employees travelling abroad.
• Early detection of potential issues and assist in identifying new technologies and upgrades for existing systems
• Ensure procedures and protocols are followed that enable the timely and effective response to incidents
• Management of, incidents, alarms, notifications, calls and other activities related to the GSOC and its role as a central monitoring station
• Answer routine and emergency calls by employees globally.

TO EXCEL IN THIS ROLE, YOU WILL NEED TO HAVE

• Have a minimum of two (2) years' experience working in a Security Operations Centre, Security Communications Centre, Security/Alarm monitoring centre or other closely related operation
• Have a proven record of accomplishment in customer service
• Possess excellent verbal and written English communication skills
• Can prioritise workload based on urgency and communicate to a range of audiences including to executive management
• Have demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools
• Be able to work independently and be confident in decision-making within Flutter Entertainments defined processes, and during sudden, unanticipated, or unprecedented events or crises
• Demonstrate and deploy a sound understanding and application of technology and use a variety of technical platforms and systems in a conjoined way to deliver quick and accurate results
• Computer proficiency with Microsoft Office suite of products
• Develop concise, fact-based incident reports for distribution to various stakeholders.
• Dispatch physical security, ERT, facilities, police, fire and EMS personnel as required via telephone and/or radio.
• Strong decision-making ability during both crisis and non-crisis situations.
• Able to work with highly confidential information.

As the Ideal Candidate you will have

• Non-English language skills are desirable but not essential for the role
• Graduate in any discipline.
• Ability to work in a flexible scheduling environment (rotating shifts, nights, weekends, and holidays)
• Familiarity with social media platforms, social media intelligence and open-source intelligence tools and techniques would be highly beneficial
• Confident and articulate presenter able to concisely deliver key messages

Benefits We Offer

• Access to Learnerbly, Udemy , and a Self-Development Fund for upskilling.
• Career growth through Internal Mobility Programs .
• Comprehensive Health Insurance for you and dependents.
• Well-Being Fund and 24/7 Assistance Program for holistic wellness.
• Hybrid Model : 2 office days/week with flexible leave policies, including maternity, paternity, and sabbaticals.
• Free Meals, Cab Allowance , and a Home Office Setup Allowance.
• Employer PF Contribution , gratuity, Personal Accident & Life Insurance.
• Sharesave Plan to purchase discounted company shares.
• Volunteering Leave and Team Events to build connections.
• Recognition through the Kudos Platform and Referral Rewards .

WHY CHOOSE US
Flutter is an
equal-opportunity employer
and values the unique perspectives and experiences that everyone brings. Our message to colleagues and stakeholders is clear: everyone is welcome, and every voice matters. We have ambitious growth plans and goals for the future. Here's an opportunity for you to play a pivotal role in shaping the future of Flutter Entertainment India .