Team Manager: Global Security Operations Centre

Location: Hyderabad, India

Job Type: Full-time

Experience Level: Senior (5+ years)

Role Overview

Working under the leadership of the client's Senior Security Manager, the GSOC Team Manager, will oversee a dynamic team of analysts providing 24/7 threat monitoring, emergency messaging and geopolitical risk assessments. This leadership role requires the management and leadership of a diverse team, ensuring high-quality intelligence production, incident management, and travel security solutions.

Key Responsibilities

·       Lead and manage the 24/7 Threat Monitoring Team, ensuring seamless operations across all shifts. Ensures current processes are followed correctly and facilitate coordination across shifts.

·       Oversee and coordinate the incident management process, ensuring rapid responses to emerging risks.

·       Ensure the effective communication of security measures to clients and staff, particularly in terms of travel risk management.

·       Foster a high-performance environment for the team, encouraging professional development and adherence to company's risk mitigation standards.

·       Provide strategic direction for the team's efforts in global threat monitoring and reporting.

·       Review GSOC outputs and products to ensure a consistently high-quality standard.

·       Develop and implement GSOC process improvements to respond to changing demands, including identifying opportunities to automate / streamline existing GSOC tasks.

·       Develop and maintain strong relationships with internal clients and business partners to effectively support their needs.

·       Assist with the identification, acquisition and development of new products and services.

Qualifications & Skills

·       
Experience
: 5+ years of experience in GSOC operations (whether as an analyst / operator or manager), threat intelligence, risk analysis, or related leadership roles. Experience in fields like executive protection, intelligence, operations, crisis management, corporate security, or emergency response is strongly preferred. Good command of physical security principles and practices is essential. Strong leadership and team management skills, especially within a security environment, are required. Additionally, a demonstrated ability to effectively handle and lead during security incidents and crises is crucial.

• Education
  : Master's degree or bachelor's degree with equivalent experience in political science, economics, international relations, political economy, or related fields.
• Communication Skills:
   Exceptional written and verbal communication abilities are required to effectively engage with a wide range of stakeholders, including clients, employees, and law enforcement agencies.
• Technological Proficiency
  : Strong proficiency in Microsoft Office Suite, especially Microsoft Teams and SharePoint. Knowledge of PowerBI, Tableau, or Decision Trees is an advantage. Experience with OSINT tools is desirable.
• Leadership Expertise:
   Proven capability to lead, motivate, and guide teams while making strategic decisions that drive operational efficiency and ensure smooth security operations.
• Personnel Management:
  Responsibility to manage team efficiently as well as regulate their day to day functioning.
• Travel Security:
  Ability to create travel briefs and support in crisis during travel.
• Emergency Support:
  Ability to support company and employees in any high crisis and emergency situations 24/7.
• Dynamic Work Environment
  : Ability to thrive in a highly dynamic, flexible environment with shifting priorities.
• Multi-tasking
  : Ability to multi-task effectively, meeting multiple deadlines under pressure.
• Certifications
  : Relevant certifications (e.g., Certified Intelligence Analyst,) are a plus.