Gsoc Operator- Customer Service

12 hours ago

Hyderabad Telangana, India Pinkerton Full time

Overview:
**170+ Years Strong. Industry Leader. Global Impact.**
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

The Global Security Operations Center (GSOC) Operator

**Responsibilities**:

- Represent Pinkerton’s core values of integrity, vigilance, and excellence.
- Provide first line assistance to the client’s employee, vendors, and visitors regarding all concerns relating to safety and security.
- Utilize effective writing capabilities to provide consistent and quality customer support.
- Communicate, detect, assess, and alert others of incidents which may impact the safety of people, products, property, and brand image.
- Follow procedures for managing a variety of incidents, from minor to major situations.
- Provide back-up support and on-call functions, as needed.
- All other duties, as assigned.

Qualifications:
Associate degree (Bachelor’s preferred) in international affairs/relations, business, emergency management, political science, criminal justice, or related discipline or at least two years of equivalent work experience in customer service, contact centers, or corporate security.
- Experience within GSOC, SOC, TOC, or similar, preferred.
- Proficient English written and verbal communication skills.
- Able to maintain a high level of professionalism and approachability.
- Customer service skills.
- Able to multitask in a fast-paced, and at times, stressful work environment.
- Effective team player.
- Comfortable with a high-tech working environment, and willing to learn new tools and innovations.
- Computer skills; Microsoft Windows and Office.

**Working Conditions**:
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
- Regular computer usage.
- Occasional reaching and lifting of small objects and operating office equipment.
- Frequent sitting.
- Flexibility to work a variety of different shifts, and willingness to assist the team with overtime when needed.
- Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

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