Operations Manager Jobs Opening in Black Seedspire Technologies Pvt Ltd at Banashankari, HBR Layout, HSR, BangaloreLess
6 days ago
Shift Timing: Day ShiftExperience Required: Minimum 4–5 years in call centre operations with international process exposure Education: Graduate (preferably in Business Administration or Operations Management)Job Summary:The Operations Manager will oversee end-to-end service delivery for the Travel Helpdesk process, managing team performance, driving operational excellence, and ensuring 100 percent adherence to client-defined SLAs and quality benchmarks.Key Responsibilities:● Own the overall operational execution of the travel desk process, spanning customer experience, efficiency, and compliance.● Develop strategic plans to improve service metrics including CSAT, FCR, Quality, and Productivity.● Manage multiple teams across shifts, ensuring SLA adherence and peak load management.● Lead workforce planning, capacity forecasting, scheduling, and shrinkage management.● Interface directly with client stakeholders for performance reviews, improvement plans, and compliance mandates.● Conduct daily performance reviews with Team Leaders and ensure timely issue resolution and escalation management.● Monitor dashboards and generate comprehensive MIS reports for internal and external stakeholders.● Collaborate with Quality, Training, and HR teams for agent development, reward programs, and retention strategies.● Own performance appraisals, team health metrics, and succession planning.● Ensure adherence to compliance standards including PCI-DSS, HIPAA (if applicable), labor laws, and client-specific requirements.Required Skills & Competencies:● Proven leadership and people management experience in high-volume international call centers.● Excellent knowledge of US travel/airline policies, customer handling, and issue resolution frameworks.● Strong analytical and strategic decision-making skills.● Proficiency in CRM systems, dialers, WFM platforms, and reporting dashboards.● Client engagement, crisis management, and cross-functional coordination expertise.Mandatory Requirements:● Minimum 4–5 years of experience as Operations Manager or Senior Team Leader in an international BPO (Travel support preferred).● Demonstrated track record of improving KPIs and customer satisfaction scores.● Must be open to flexible scheduling including US holiday support.● Ability to lead high-performing teams and meet aggressive performance standards under pressure.More information about this Operations Manager JobPlease go through the below FAQs to get all answers related to the given Operations Manager jobWhat are the job requirements to apply for this Operations Manager job position? Ans: A candidate must have a minimum of 3+ year experience as an Operations Manager What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Com, BBA/BBM, MBA/PGDM, CS, ICWA What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Operations Manager is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Operations Manager position? Ans: There are immediate 1 job openings for Operations Manager in our Organisation. B.Com, BBA/BBM, MBA/PGDM, CS, ICWA
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Bangalore, India Black Seedspire Technologies Pvt Ltd Full timeExperience Required: Minimum 3 years in a similar leadership role within an international BPO setup Education: Graduate (mandatory)Job Summary:The Team Leader is responsible for supervising a team of Customer Support Executives handling travel-related customer queries across voice, email, and chat channels for the US market. The position demands proactive...
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Bangalore, India Black Seedspire Technologies Pvt Ltd Full timeJob Summary:The Quality Analyst is accountable for monitoring and evaluating customer interactions across voice, chat, and email channels to ensure delivery excellence, customer satisfaction, and regulatory compliance within the Travel Helpdesk domain.Key Responsibilities:● Monitor and audit daily customer interactions across all channels for process...
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Bangalore, India Avention Technologies Pvt Ltd Full timeKey ResponsibilitiesProvide day-to-day technical support for desktops, laptops, printers, mobile devices, and peripherals.Diagnose and resolve hardware and software issues (Windows, Mac, applications).Monitor and troubleshoot network & Wi-Fi connectivity problems.Manage IT asset inventory (laptops, desktops, servers, network devices, software...
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Bangalore, India VinFn IMF Pvt LTd Full timeWe are seeking a motivated and detail-oriented Appointment Setter to join our sales team. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to engage professionally with clients. You will play a crucial role in supporting our sales pipeline by ensuring a steady flow of well-qualified appointments.Key...
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Bangalore, India Percoyo Full timeAbout Us: Percoyo Private Limited is a digital transformation agency delivering cutting-edge solutions in marketing, branding, and technology. We are currently expanding our digital marketing team and looking for a skilled Social Media Marketing Executive with experience in both paid and organic strategies, especially Meta (Facebook & Instagram) ad...
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Bangalore, India Lyros Technologies Pvt Ltd Full timeIntroduction We are looking for an enthusiastic and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving complaints, and ensuring customer satisfaction. This role requires excellent communication skills, a problem-solving attitude, and...
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Bangalore, India ARF Design Pvt Ltd Full timeIntroduction We are looking for a professional, courteous, and organized Front Office Executive to manage our reception area and provide outstanding support to clients, visitors, and internal staff. The Front Office Executive will serve as the first point of contact, creating a positive impression and ensuring smooth office operations. This role requires...
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Bangalore, India Indyanet Full timeJob Title: Data Entry & Call Handling ExecutiveJob Type: On- SiteLocation: 36/5, Hustlehub Tech Park (Buiding 208), Somasundarapalya Main Rd, adjacent 27th Main Road, ITI Layout, Sector 2, HaralukunteVillage, HSR Layout, Bengaluru, Karnataka 560102Company Description: Telecom IndustryJob Type: Full-timeExperience: 0-1 year About the Role:We are looking for a...
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Bangalore, India Avention Technologies Full timeJob Summary: We are seeking a skilled and proactive IT Administrator to oversee and maintain our organization's IT infrastructure. The ideal candidate will be responsible for managing servers, networks, security systems, and end-user support to ensure optimal performance and data security. Key Responsibilities: Install, configure, and maintain hardware...
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Bangalore, India Avention Technologies Full timeJob Summary: We are looking for a reliable and organized Office Administrator to handle administrative tasks, support daily office operations, and ensure smooth workflow across departments.Key Responsibilities: > Manage daily office operations and maintain a clean, organized workspace.> Handle incoming calls, emails, and correspondence.> Friendly and...
