Operations Manager Jobs Opening in Black Seedspire Technologies Pvt Ltd at Banashankari, HBR Layout, HSR, BangaloreLess
4 weeks ago
Shift Timing: Day ShiftExperience Required: Minimum 4–5 years in call centre operations with international process exposure Education: Graduate (preferably in Business Administration or Operations Management)Job Summary:The Operations Manager will oversee end-to-end service delivery for the Travel Helpdesk process, managing team performance, driving operational excellence, and ensuring 100 percent adherence to client-defined SLAs and quality benchmarks.Key Responsibilities:● Own the overall operational execution of the travel desk process, spanning customer experience, efficiency, and compliance.● Develop strategic plans to improve service metrics including CSAT, FCR, Quality, and Productivity.● Manage multiple teams across shifts, ensuring SLA adherence and peak load management.● Lead workforce planning, capacity forecasting, scheduling, and shrinkage management.● Interface directly with client stakeholders for performance reviews, improvement plans, and compliance mandates.● Conduct daily performance reviews with Team Leaders and ensure timely issue resolution and escalation management.● Monitor dashboards and generate comprehensive MIS reports for internal and external stakeholders.● Collaborate with Quality, Training, and HR teams for agent development, reward programs, and retention strategies.● Own performance appraisals, team health metrics, and succession planning.● Ensure adherence to compliance standards including PCI-DSS, HIPAA (if applicable), labor laws, and client-specific requirements.Required Skills & Competencies:● Proven leadership and people management experience in high-volume international call centers.● Excellent knowledge of US travel/airline policies, customer handling, and issue resolution frameworks.● Strong analytical and strategic decision-making skills.● Proficiency in CRM systems, dialers, WFM platforms, and reporting dashboards.● Client engagement, crisis management, and cross-functional coordination expertise.Mandatory Requirements:● Minimum 4–5 years of experience as Operations Manager or Senior Team Leader in an international BPO (Travel support preferred).● Demonstrated track record of improving KPIs and customer satisfaction scores.● Must be open to flexible scheduling including US holiday support.● Ability to lead high-performing teams and meet aggressive performance standards under pressure.More information about this Operations Manager JobPlease go through the below FAQs to get all answers related to the given Operations Manager jobWhat are the job requirements to apply for this Operations Manager job position? Ans: A candidate must have a minimum of 3+ year experience as an Operations Manager What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Com, BBA/BBM, MBA/PGDM, CS, ICWA What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Operations Manager is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Operations Manager position? Ans: There are immediate 1 job openings for Operations Manager in our Organisation. B.Com, BBA/BBM, MBA/PGDM, CS, ICWA
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Bangalore, India Black Seedspire Technologies Pvt Ltd Full timeExperience Required: Minimum 3 years in a similar leadership role within an international BPO setup Education: Graduate (mandatory)Job Summary:The Team Leader is responsible for supervising a team of Customer Support Executives handling travel-related customer queries across voice, email, and chat channels for the US market. The position demands proactive...
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Bangalore, India Black Seedspire Technologies Pvt Ltd Full timeJob Summary:The Quality Analyst is accountable for monitoring and evaluating customer interactions across voice, chat, and email channels to ensure delivery excellence, customer satisfaction, and regulatory compliance within the Travel Helpdesk domain.Key Responsibilities:● Monitor and audit daily customer interactions across all channels for process...
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Bangalore, India Avention Technologies Pvt Ltd Full timeKey ResponsibilitiesProvide day-to-day technical support for desktops, laptops, printers, mobile devices, and peripherals.Diagnose and resolve hardware and software issues (Windows, Mac, applications).Monitor and troubleshoot network & Wi-Fi connectivity problems.Manage IT asset inventory (laptops, desktops, servers, network devices, software...
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Bangalore, India A2M Technologies Pvt Lmt Full timeAbout A2M Technologies Pvt. Ltd. A2M Technologies Pvt. Ltd. is a forward-thinking IT and Telecom solutions company committed to delivering innovative technology products and services. We value talent, collaboration, and excellence — and we are seeking a skilled HR professional to help us build a strong IT Field Sales team. Job Summary We are seeking a...
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Bangalore, India ADMIRE ARCHITECTS PVT LTD Full timeKey responsibilities · Project supervision: Oversee daily construction activities, ensuring they align with architectural drawings and specifications. · Team and resource management: Lead and manage site personnel, including labourers and subcontractors, and allocate resources like materials and equipment....
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Bangalore, India HelloRamp.ai Full timeLocation: HSR Layout, BangaloreWork Mode: Work from OfficeShift: Night Shift (US Hours)Timings: 9:00 PM – 5:00 AM IST (Monday to Friday)About HelloRampHelloRamp is a fast-growing technology startup transforming how used car dealers present their inventory online. We specialize in AI-driven background transformation, creating studio-quality images that help...
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We're Hiring – Cyber Security Trainer
7 days ago
bangalore, India Livewire Banashankari Full timeCompany DescriptionLivewire India – Banashankari, a division of CADD Centre Training Services Pvt. Ltd., empowers students and professionals through practical IT and software courses. Our programs in Python, Data Science, AI, Cybersecurity, and Cloud Computing are designed with real-world applications and industry validation. Join Livewire Banashankari to...
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Bangalore, India SIDSOFT TEchnologies Pvt Ltd Full timeJob Summary As a Software Support Executive at Sidsoft Technologies, you will play a key role in ensuring seamless operations for our banking clients. You will be the first point of contact for clients, providing technical assistance, troubleshooting issues, and ensuring optimal performance of Sidsoft’s banking software solutions. Key Responsibilities...
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Bangalore, India Avention Technologies Full timeJob Title: B2B Lead Generation Executive (Email Marketing) Overview: We’re looking for a proactive B2B Lead Generation Executive (Email Marketing) to support our marketing efforts by running targeted email campaigns and generating quality leads. This internship offers hands-on experience in B2B marketing and lead generation. Key Responsibilities: Execute...
