Quality Analyst Jobs Opening in Black Seedspire Technologies Pvt Ltd at CV Raman Nagar, Jayanagar, JP Nagar, BangaloreLess
6 days ago
Job Summary:The Quality Analyst is accountable for monitoring and evaluating customer interactions across voice, chat, and email channels to ensure delivery excellence, customer satisfaction, and regulatory compliance within the Travel Helpdesk domain.Key Responsibilities:● Monitor and audit daily customer interactions across all channels for process adherence, customer empathy, accuracy, and compliance.● Evaluate communication effectiveness, issue resolution quality, and procedural compliance through detailed QA scorecards.● Share structured feedback with agents and collaborate with Team Leaders for coaching and action plans.● Lead root cause analysis and trend identification on performance dips, customer dissatisfaction, or repeat contacts.● Actively participate in calibration sessions to ensure inter-rater reliability and QA standard alignment.● Compile, maintain, and circulate weekly quality dashboards, RCA reports, and process improvement suggestions.● Drive quality improvement initiatives, process refreshers, and agent upskilling activities.● Ensure strict data privacy, PCI-DSS, and HIPAA compliance (if applicable).● Support audit readiness by maintaining complete documentation for internal and external audits.Required Skills & Competencies:● In-depth understanding of QA methodologies, call center metrics, and quality frameworks (COPC, ISO, Six Sigma).● High proficiency in QA monitoring systems (e.g., NICE, Speech Analytics, Verint).● Excellent analytical skills and attention to detail in report creation and audit trails.● Capable of giving constructive, behavior-based feedback that drives improvement.● Strong documentation and verbal communication skills.● Familiarity with US travel, airline operations, and customer handling scenarios is a strong plus.Mandatory Requirements:● Minimum 3-4 years as a QA Analyst in a BPO handling voice/email/chat interactions.● Experience in a travel domain or US support process is strongly preferred.● Ability to work rotational shifts and US holidays without restrictions.● Must demonstrate data integrity, independence in auditing, and confidentiality adherence.More information about this Quality Analyst JobPlease go through the below FAQs to get all answers related to the given Quality Analyst jobWhat are the job requirements to apply for this Quality Analyst job position? Ans: A candidate must have a minimum of 3 to 3+ year experience as an Quality Analyst What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BHM, BTTM What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Quality Analyst is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Quality Analyst position? Ans: There are immediate 1 job openings for Quality Analyst in our Organisation. B.Com, BA, BBA/BBM, BCA, BHM, BTTM
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Bangalore, India Black Seedspire Technologies Pvt Ltd Full timeExperience Required: Minimum 3 years in a similar leadership role within an international BPO setup Education: Graduate (mandatory)Job Summary:The Team Leader is responsible for supervising a team of Customer Support Executives handling travel-related customer queries across voice, email, and chat channels for the US market. The position demands proactive...
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Bangalore, India Black Seedspire Technologies Pvt Ltd Full timeShift Timing: Day ShiftExperience Required: Minimum 4–5 years in call centre operations with international process exposure Education: Graduate (preferably in Business Administration or Operations Management)Job Summary:The Operations Manager will oversee end-to-end service delivery for the Travel Helpdesk process, managing team performance, driving...
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Bangalore, India Aarthi Scans and Labs Full timeUrgently Hiring – Diagnostics Lab TechnicianJoin Aarthi Scans & Labs – JP Nagar and be a part of India’s trusted diagnostic network!Location: JP Nagar, BengaluruPosition: Diagnostics Lab TechnicianRequirements: DMLT / BSc MLT qualificationExperience in diagnostic laboratory procedures (Fresher or Experienced)Knowledge of handling laboratory equipment...
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Bangalore, India Mohammed Nasir Ahmed Full timeJob Title: Collection Executive – Recovery (Experienced) Location: JP Nagar Job Type: Full-Time Experience Required: 1 to 3 Years Languages Required: Hindi, Haryanvi, Gujarati any one (mandatory) Job Summary: We are seeking experienced and motivated Collection Executives to join our Recovery team. The ideal candidates will have 1 to 3 years of hands-on...
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Bangalore, India JP Universal Full timeA real estate sales associate helps clients buy, sell, or rent properties by understanding their needs, conducting market research, arranging property viewings, negotiating contracts, and managing paperwork to ensure a smooth transaction. Key responsibilities include lead generation and database management, marketing properties, staying informed about market...
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SR Recruiter-Day shift salary 30k
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bangalore, India Ignites Human Capital Services Pvt Ltd Full timeWalk in Interview for Hr Recruiter and SR recruiter on 27th October to 30th october at 10 clock call EXCELLENT IN COMMUNICATION We at Ignites Human Capital Services Pvt Ltd are looking for ambitious, result oriented Freshers with excellent communication skills to join our growth-oriented, passionate team of HR Recruiters . Candidates who would like to build...
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SR Recruiter-Day shift salary 30k
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SR Recruiter-Day shift salary 30k
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bangalore, India Ignites Human Capital Services Pvt Ltd Full timeWalk in Interview for Hr Recruiter and SR recruiter on 27th October to 30th october at 10 clock call Aditi@7795311459EXCELLENT IN COMMUNICATIONWe at Ignites Human Capital Services Pvt Ltd are looking for ambitious, result oriented Freshers with excellent communication skills to join our growth-oriented, passionate team of HR Recruiters . Candidates who would...
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Bangalore, India Exikon Technology Full timeLooking for Freshers - Engineering Graduates Role DescriptionThis is a full-time, on-site role for a SAP (Fresher) based in Bengaluru. The SAP Fresher will be trained in depth on the configuration, implementation, and support of SAP modules. The role requires a collaborative approach, working closely with senior consultants and cross-functional teams to...
