Apply in 3 Minutes: Team Leader Jobs Opening in Black Seedspire Technologies Pvt Ltd at BangaloreLess
5 hours ago
Experience Required: Minimum 3 years in a similar leadership role within an international BPO setup Education: Graduate (mandatory)Job Summary:The Team Leader is responsible for supervising a team of Customer Support Executives handling travel-related customer queries across voice, email, and chat channels for the US market. The position demands proactive leadership, sharp process knowledge, performance monitoring, and rigorous adherence to KPIs and compliance parameters in a travel helpdesk environment.Key Responsibilities:● Manage, supervise, and monitor daily operational performance of the assigned team to meet service levels and process metrics.● Drive agent-level efficiency in resolving complex customer issues related to bookings, ticketing, refunds, cancellations, and itinerary changes.● Conduct quality assessments and side-by-side coaching for process adherence, communication, soft skills, and customer satisfaction.● Execute daily team briefings, one-on-one sessions, monthly appraisals, and performance improvement plans where required.● Ensure timely and error-free scheduling, attendance tracking, shift rosters, and shrinkage control.● Handle all Level 1 escalations with professionalism and escalate further as needed with complete documentation and root cause reporting.● Collaborate closely with QA, Training, and WFM teams for performance calibration, feedback, and continuous improvement.● Submit daily, weekly, and monthly team performance reports to Operations Manager and stakeholders.● Maintain an environment of motivation, discipline, transparency, and accountability.Required Skills & Competencies:● Strong leadership, coaching, and team management skills.● Deep understanding of call center metrics (AHT, CSAT, QA scores, attrition, shrinkage, etc.).● Sound knowledge of Travel policies, airline procedures, and customer handling protocols.● Advanced MS Excel and dashboard reporting abilities.● Experience in CRM, QA monitoring tools, dialers, WFM platforms (preferred: NICE, Avaya, Genesys).● Emotional intelligence, conflict resolution, and team motivation techniques.Mandatory Requirements:● At least 3 years of experience as a Team Leader in a BPO (preferably US or travel support).● Demonstrated ability to lead and mentor 15–20 associates in a fast-paced, SLA-driven environment.● Strong analytical reporting and performance documentation capabilities.● Must be willing to work rotational including weekends and US holidays.● Ability to manage high-pressure environments and strict client SLAs.More information about this Team Leader JobPlease go through the below FAQs to get all answers related to the given Team Leader jobWhat are the job requirements to apply for this Team Leader job position? Ans: A candidate must have a minimum of 3 to 3+ year experience as an Team Leader What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Team Leader is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Team Leader position? Ans: There are immediate 1 job openings for Team Leader in our Organisation.
B.Com, BA, BBA/BBM, BCA
-
Bangalore, India Black Seedspire Technologies Pvt Ltd Full timeShift Timing: Day ShiftExperience Required: Minimum 4–5 years in call centre operations with international process exposure Education: Graduate (preferably in Business Administration or Operations Management)Job Summary:The Operations Manager will oversee end-to-end service delivery for the Travel Helpdesk process, managing team performance, driving...
-
Bangalore, India Black Seedspire Technologies Pvt Ltd Full timeJob Summary:The Quality Analyst is accountable for monitoring and evaluating customer interactions across voice, chat, and email channels to ensure delivery excellence, customer satisfaction, and regulatory compliance within the Travel Helpdesk domain.Key Responsibilities:● Monitor and audit daily customer interactions across all channels for process...
-
Bangalore, India Asr Properties Pvt Ltd Full timeJoin Our Voice & Non-Voice Process Team at ASR Properties Pvt LtdKey Responsibilities Customer Interaction Handle incoming and outgoing customer calls with professionalism and courtesy. Understand customer queries and provide accurate information. Maintain a positive and empathetic attitude during customer interactions. Problem Solving Identify customer...
-
Bangalore, India BS MAX properties pvt ltd Full timeJoin our Voice & Non-Voice Process team at Bs Max Properties Pvt Ltd. Handle customer queries via calls, emails, and chat. Must be fluent in English and one regional language (Kannada, Hindi, Telugu, Tamil, or Malayalam). Basic computer knowledge is required. This is your chance to grow your career in a professional and supportive environment.Required...
-
Bangalore, India Kishantha Ventures PVT LTD Full timeKishantha Ventures is seeking an enthusiastic and results-driven Relationship Manager to join our business development team. This individual contributor role is ideal for fresh graduates or professionals with 0-2 years of experience who are eager to build a career in sales and real estate. The primary focus will be driving sales in the residential leasing...
-
Bangalore, India Jobs in Real Estate Full timeVacancy For Real Estate Jobs!We are seeking a motivated and dynamic Business Development Executive to join our growing team. The ideal candidate will be responsible for generating leads, building strong client relationships, and closing property sales. This role offers excellent earning potential through a combination of a fixed salary and lucrative...
-
Bangalore, India Finsall resources Pvt Ltd Full timeWe are looking for an experienced Customer Support Executive with excellentcommunication skills in Hindi, fluent English, and any two South Indian languages. Theideal candidate should be experienced in handling customer support tickets, manageescalation calls, and ensure prompt resolution of issues to maintain customer satisfaction.Key Responsibilities...
-
Bangalore, India Lyros Technologies Pvt Ltd Full timeIntroduction We are looking for an enthusiastic and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving complaints, and ensuring customer satisfaction. This role requires excellent communication skills, a problem-solving attitude, and...
-
Bangalore, India Revonextsoft Technologies Pvt. Ltd. Full time1. Source candidates via job boards, social media, referrals, and other channels.2. Write and manage job postings and collaborate.3. Review applications and conduct phone or video screenings to shortlist candidates.4. Schedule and coordinate interviews between candidates and hiring teams.5. Provide application status updates, conduct reference checks, and...
-
Bangalore, India PERFECT COOLING TOWERS PVT LTD Full timeWe are hiring an Accountant with strong skills in Tally and Zoho Books, and a Front Office Executive with excellent communication skills to manage visitors and reception duties. Responsibilities: Maintain accounts, GST/tax compliance, and prepare reports using Tally & Zoho Books. Greet visitors, handle calls, manage correspondence, and support admin tasks....
