Team Leader Jobs Opening in Black Seedspire Technologies Pvt Ltd at BangaloreLess
6 days ago
Experience Required: Minimum 3 years in a similar leadership role within an international BPO setup Education: Graduate (mandatory)Job Summary:The Team Leader is responsible for supervising a team of Customer Support Executives handling travel-related customer queries across voice, email, and chat channels for the US market. The position demands proactive leadership, sharp process knowledge, performance monitoring, and rigorous adherence to KPIs and compliance parameters in a travel helpdesk environment.Key Responsibilities:● Manage, supervise, and monitor daily operational performance of the assigned team to meet service levels and process metrics.● Drive agent-level efficiency in resolving complex customer issues related to bookings, ticketing, refunds, cancellations, and itinerary changes.● Conduct quality assessments and side-by-side coaching for process adherence, communication, soft skills, and customer satisfaction.● Execute daily team briefings, one-on-one sessions, monthly appraisals, and performance improvement plans where required.● Ensure timely and error-free scheduling, attendance tracking, shift rosters, and shrinkage control.● Handle all Level 1 escalations with professionalism and escalate further as needed with complete documentation and root cause reporting.● Collaborate closely with QA, Training, and WFM teams for performance calibration, feedback, and continuous improvement.● Submit daily, weekly, and monthly team performance reports to Operations Manager and stakeholders.● Maintain an environment of motivation, discipline, transparency, and accountability.Required Skills & Competencies:● Strong leadership, coaching, and team management skills.● Deep understanding of call center metrics (AHT, CSAT, QA scores, attrition, shrinkage, etc.).● Sound knowledge of Travel policies, airline procedures, and customer handling protocols.● Advanced MS Excel and dashboard reporting abilities.● Experience in CRM, QA monitoring tools, dialers, WFM platforms (preferred: NICE, Avaya, Genesys).● Emotional intelligence, conflict resolution, and team motivation techniques.Mandatory Requirements:● At least 3 years of experience as a Team Leader in a BPO (preferably US or travel support).● Demonstrated ability to lead and mentor 15–20 associates in a fast-paced, SLA-driven environment.● Strong analytical reporting and performance documentation capabilities.● Must be willing to work rotational including weekends and US holidays.● Ability to manage high-pressure environments and strict client SLAs.More information about this Team Leader JobPlease go through the below FAQs to get all answers related to the given Team Leader jobWhat are the job requirements to apply for this Team Leader job position? Ans: A candidate must have a minimum of 3 to 3+ year experience as an Team Leader What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Team Leader is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Team Leader position? Ans: There are immediate 1 job openings for Team Leader in our Organisation. B.Com, BA, BBA/BBM, BCA
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Bangalore, India Black Seedspire Technologies Pvt Ltd Full timeShift Timing: Day ShiftExperience Required: Minimum 4–5 years in call centre operations with international process exposure Education: Graduate (preferably in Business Administration or Operations Management)Job Summary:The Operations Manager will oversee end-to-end service delivery for the Travel Helpdesk process, managing team performance, driving...
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Bangalore, India Black Seedspire Technologies Pvt Ltd Full timeJob Summary:The Quality Analyst is accountable for monitoring and evaluating customer interactions across voice, chat, and email channels to ensure delivery excellence, customer satisfaction, and regulatory compliance within the Travel Helpdesk domain.Key Responsibilities:● Monitor and audit daily customer interactions across all channels for process...
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Bangalore, India Avention Technologies Pvt Ltd Full timeKey ResponsibilitiesProvide day-to-day technical support for desktops, laptops, printers, mobile devices, and peripherals.Diagnose and resolve hardware and software issues (Windows, Mac, applications).Monitor and troubleshoot network & Wi-Fi connectivity problems.Manage IT asset inventory (laptops, desktops, servers, network devices, software...
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Bangalore, India Lyros Technologies Pvt Ltd Full timeIntroduction We are looking for an enthusiastic and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving complaints, and ensuring customer satisfaction. This role requires excellent communication skills, a problem-solving attitude, and...
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Bangalore, India BS MAX properties pvt ltd Full timeJoin our Voice & Non-Voice Process team at Bs Max Properties Pvt Ltd. Handle customer queries via calls, emails, and chat. Must be fluent in English and one regional language (Kannada, Hindi, Telugu, Tamil, or Malayalam). Basic computer knowledge is required. This is your chance to grow your career in a professional and supportive environment.Required...
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Bangalore, India TIECEE PVT LTD Full timeIntroductionA Digital Marketing Associate plays a crucial role in developing, executing, and monitoring online marketing strategies to build brand awareness, generate leads, and drive business growth. This role involves leveraging various digital platforms such as social media, search engines, email marketing, websites, and paid advertisements to enhance the...
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Bangalore, India Nitiz Sharma Global Tech Pvt. Ltd Full timeThis is a full-time, on-site position for an Inside Sales Executive (Day Shift) at Ntiiz Sharma Global Tech Pvt. Ltd., located in Kanakapura Main Road, Gubbalala, Bangalore. The role involves performing daily sales activities to drive revenue, achieve sales targets, and deliver exceptional customer service to clients.Responsibilities: Develop long-term...
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Bangalore, India ASSETNETICS PVT LTD Full timeJob Description Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise...
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Bangalore, India Space Konstryst Pvt Ltd Full timeMEP Engineer B. Tech Mech/EEE (5 yrs) & Diploma Mech/EEE (8 yrs) - Bengaluru jobExperience in execution and supervision of Mechanical, Electrical, Plumbing, Fire Fighting works including erection /commissioning of all MEP equipment for high rise residential bulidings.More information about this MEP Engineer JobPlease go through the below FAQs to get all...
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Bangalore, India VinFn IMF Pvt LTd Full timeWe are seeking a motivated and detail-oriented Appointment Setter to join our sales team. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to engage professionally with clients. You will play a crucial role in supporting our sales pipeline by ensuring a steady flow of well-qualified appointments.Key...
