Team Leader Jobs Opening in Black Seedspire Technologies Pvt Ltd at BangaloreLess
4 weeks ago
Experience Required: Minimum 3 years in a similar leadership role within an international BPO setup Education: Graduate (mandatory)Job Summary:The Team Leader is responsible for supervising a team of Customer Support Executives handling travel-related customer queries across voice, email, and chat channels for the US market. The position demands proactive leadership, sharp process knowledge, performance monitoring, and rigorous adherence to KPIs and compliance parameters in a travel helpdesk environment.Key Responsibilities:● Manage, supervise, and monitor daily operational performance of the assigned team to meet service levels and process metrics.● Drive agent-level efficiency in resolving complex customer issues related to bookings, ticketing, refunds, cancellations, and itinerary changes.● Conduct quality assessments and side-by-side coaching for process adherence, communication, soft skills, and customer satisfaction.● Execute daily team briefings, one-on-one sessions, monthly appraisals, and performance improvement plans where required.● Ensure timely and error-free scheduling, attendance tracking, shift rosters, and shrinkage control.● Handle all Level 1 escalations with professionalism and escalate further as needed with complete documentation and root cause reporting.● Collaborate closely with QA, Training, and WFM teams for performance calibration, feedback, and continuous improvement.● Submit daily, weekly, and monthly team performance reports to Operations Manager and stakeholders.● Maintain an environment of motivation, discipline, transparency, and accountability.Required Skills & Competencies:● Strong leadership, coaching, and team management skills.● Deep understanding of call center metrics (AHT, CSAT, QA scores, attrition, shrinkage, etc.).● Sound knowledge of Travel policies, airline procedures, and customer handling protocols.● Advanced MS Excel and dashboard reporting abilities.● Experience in CRM, QA monitoring tools, dialers, WFM platforms (preferred: NICE, Avaya, Genesys).● Emotional intelligence, conflict resolution, and team motivation techniques.Mandatory Requirements:● At least 3 years of experience as a Team Leader in a BPO (preferably US or travel support).● Demonstrated ability to lead and mentor 15–20 associates in a fast-paced, SLA-driven environment.● Strong analytical reporting and performance documentation capabilities.● Must be willing to work rotational including weekends and US holidays.● Ability to manage high-pressure environments and strict client SLAs.More information about this Team Leader JobPlease go through the below FAQs to get all answers related to the given Team Leader jobWhat are the job requirements to apply for this Team Leader job position? Ans: A candidate must have a minimum of 3 to 3+ year experience as an Team Leader What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Team Leader is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Team Leader position? Ans: There are immediate 1 job openings for Team Leader in our Organisation. B.Com, BA, BBA/BBM, BCA
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Bangalore, India Black Seedspire Technologies Pvt Ltd Full timeShift Timing: Day ShiftExperience Required: Minimum 4–5 years in call centre operations with international process exposure Education: Graduate (preferably in Business Administration or Operations Management)Job Summary:The Operations Manager will oversee end-to-end service delivery for the Travel Helpdesk process, managing team performance, driving...
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Bangalore, India Black Seedspire Technologies Pvt Ltd Full timeJob Summary:The Quality Analyst is accountable for monitoring and evaluating customer interactions across voice, chat, and email channels to ensure delivery excellence, customer satisfaction, and regulatory compliance within the Travel Helpdesk domain.Key Responsibilities:● Monitor and audit daily customer interactions across all channels for process...
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Bangalore, India Avention Technologies Pvt Ltd Full timeKey ResponsibilitiesProvide day-to-day technical support for desktops, laptops, printers, mobile devices, and peripherals.Diagnose and resolve hardware and software issues (Windows, Mac, applications).Monitor and troubleshoot network & Wi-Fi connectivity problems.Manage IT asset inventory (laptops, desktops, servers, network devices, software...
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Bangalore, India A2M Technologies Pvt Lmt Full timeAbout A2M Technologies Pvt. Ltd. A2M Technologies Pvt. Ltd. is a forward-thinking IT and Telecom solutions company committed to delivering innovative technology products and services. We value talent, collaboration, and excellence — and we are seeking a skilled HR professional to help us build a strong IT Field Sales team. Job Summary We are seeking a...
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Bangalore, India Jumbotail technologies pvt ltd Full timeJob Role - Retail salesResponsibilities - Customer handling , Stock arrangement , counter Billing.Number of vacancy - 1Qualification - 10thSalary - 15500+OTTimings - 6am to 3pm OR 1pm to 10pmLocation - Malleshwaram vyalikavalEligibility - FreshersMore information about this Retail Sales JobPlease go through the below FAQs to get all answers related to the...
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Bangalore, India SIDSOFT TEchnologies Pvt Ltd Full timeJob Summary As a Software Support Executive at Sidsoft Technologies, you will play a key role in ensuring seamless operations for our banking clients. You will be the first point of contact for clients, providing technical assistance, troubleshooting issues, and ensuring optimal performance of Sidsoft’s banking software solutions. Key Responsibilities...
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Bangalore, India Lyros Technologies Pvt Ltd Full timeIntroduction We are looking for an enthusiastic and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving complaints, and ensuring customer satisfaction. This role requires excellent communication skills, a problem-solving attitude, and...
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Bangalore, India Everestfleet Pvt Ltd Full timeWe are looking for skilled and passionate Car Technicians/Automobile Mechanics to join our team. The role involves diagnosing, repairing, and maintaining cars to ensure safety, performance, and customer satisfaction. Key Responsibilities: Perform routine vehicle maintenance (oil changes, filter replacements, brake checks, etc.) Diagnose mechanical and...
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ConSecure Technologies Pvt. Ltd.
2 weeks ago
Bangalore, Karnataka, , India Futureacad Full time ₹ 4,00,000 - ₹ 5,00,000 per yearCompany: ConSecure Technologies Pvt. Ltd. Location: Bangalore (Onsite) Package: ₹4–5 LPA Eligibility: - BE/BTech, ME/MTech, MCA (60% and above)0–3 years of experienceGood written and spoken EnglishRequirementsMac & Windows system supportNetworking and firewall managementServer administration and troubleshootingWork with dynamic IT & DevOps teams
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Bangalore, India Sysgrate Technologies Pvt Ltd Full timeJob Title: Business Development Executive (Fresher)Location: Kasturi Nagar, BangaloreExperience: 0 – 1 YearEmployment Type: Full-Time (On-site)Job Overview:The selected candidate will be responsible for identifying new business opportunities, nurturing leads, and supporting the sales team in achieving targets. This is a great entry-level role for...
