Customer Support Executive Jobs Opening in Lyros Technologies Pvt Ltd at Bellandur, BangaloreLess
5 hours ago
Introduction We are looking for an enthusiastic and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving complaints, and ensuring customer satisfaction. This role requires excellent communication skills, a problem-solving attitude, and the ability to manage customer relationships effectively. Key Responsibilities 1. Customer Interaction & Query Resolution Handle inbound and outbound calls, emails, and chats to assist customers. Understand customer needs and provide appropriate solutions and product information. Address and resolve customer complaints efficiently and professionally. Ensure prompt and accurate responses to customer inquiries within SLA timelines. 2. Customer Relationship Management Build and maintain positive relationships with customers to ensure satisfaction and retention. Identify opportunities to upsell or cross-sell products and services where relevant. Maintain customer records accurately in CRM systems. Follow up with customers to confirm issue resolution and overall satisfaction. 3. Escalation Handling Recognize complex issues and escalate them to senior team members or managers when required. Coordinate with internal departments like sales, technical, and operations to resolve customer problems. Ensure timely communication with customers regarding issue status and resolutions. 4. Reporting & Documentation Maintain detailed and accurate call logs, reports, and customer information. Provide feedback to the management team regarding recurring issues and customer insights. Prepare weekly and monthly reports on customer queries, complaints, and resolutions. Required Skills & Competencies Technical Skills Proficiency in MS Office tools (Word, Excel, PowerPoint). Familiarity with CRM software and helpdesk tools like Zendesk, Freshdesk, or Salesforce (preferred). Basic knowledge of customer support KPIs and performance tracking. Core Competencies Excellent communication and interpersonal skills. Strong problem-solving and conflict-resolution abilities. Ability to work under pressure and meet deadlines. Good multitasking and time management skills. A positive, empathetic, and customer-first attitude.More information about this Customer Support Executive JobPlease go through the below FAQs to get all answers related to the given Customer Support Executive jobWhat are the job requirements to apply for this Customer Support Executive job position? Ans: A candidate must have a minimum of 0 to 1 year experience as an Customer Support Executive What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: BE/B.Tech What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Customer Support Executive is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Customer Support Executive position? Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
BE/B.Tech
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Bangalore, India BS MAX properties pvt ltd Full timeJoin our Voice & Non-Voice Process team at Bs Max Properties Pvt Ltd. Handle customer queries via calls, emails, and chat. Must be fluent in English and one regional language (Kannada, Hindi, Telugu, Tamil, or Malayalam). Basic computer knowledge is required. This is your chance to grow your career in a professional and supportive environment.Required...
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Bangalore, India Epma Infotech Pvt Ltd Full timeJob Title: Customer Support ExecutiveLocation: Bangalore (On-site) Type: Full-time | US Shift | Freshers & Experienced Salary: ₹12,000 – ₹18,000/month Requirements: Good communication skills in English Flexible to work night shifts Willing to learn (training provided)Apply Now - call/whatsapp-Key Responsibilities 1. Handling Customer Inquiries Respond...
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Bangalore, India Joules to Watts Full timeJob Type: 6-Month Contract (extendable based on performance) Location: Bangalore & Mumbai Work Mode: Work from Office (WFO) Shifts: Rotational (Aligned to US Time Zones) Work Days: Rotating week (Mon-Fri, Tue-Sat, or Wed-Sun) Cab Facility: Available for both pick-up and drop during rotational shifts Job Purpose To support HR operations by handling...
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Bangalore, India ARF Design Pvt Ltd Full timeIntroduction We are looking for a professional, well-organized, and customer-oriented Front Office Executive to manage our reception area, handle administrative tasks, and provide excellent customer service. The ideal candidate will be the first point of contact for visitors and clients, ensuring a warm, welcoming, and efficient experience at the front desk....
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Bangalore, India Elsn Systems Pvt Ltd Full timeWe are seeking a dynamic and highly organized Executive Assistant to support the Founder & CEO of Elsn Systems Pvt Ltd. This role is ideal for someone who thrives in a fast-paced entrepreneurial environment and is eager to contribute not only to daily operations and executive support, but also to the growth of the business through research, client...
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Bangalore, India Mountain Trail Foods Pvt Ltd Full timeJob Role: Store Partner Location: Bangalore We are seeking a dedicated and customer-oriented individual to join our team as a Store Partner at our Chai-based Quick Service Restaurant (QSR). As a Store Partner, you will play a crucial role in ensuring the smooth operation of the store, providing exceptional service to our customers, and contributing to the...
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Bangalore, India Joules To Watts Full time• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self-service portal • Ensure security verifications are carried out per company...
