Customer Support Executive Jobs Opening in Lyros Technologies Pvt Ltd at Bellandur, BangaloreLess
3 weeks ago
Introduction We are looking for an enthusiastic and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving complaints, and ensuring customer satisfaction. This role requires excellent communication skills, a problem-solving attitude, and the ability to manage customer relationships effectively. Key Responsibilities 1. Customer Interaction & Query Resolution Handle inbound and outbound calls, emails, and chats to assist customers. Understand customer needs and provide appropriate solutions and product information. Address and resolve customer complaints efficiently and professionally. Ensure prompt and accurate responses to customer inquiries within SLA timelines. 2. Customer Relationship Management Build and maintain positive relationships with customers to ensure satisfaction and retention. Identify opportunities to upsell or cross-sell products and services where relevant. Maintain customer records accurately in CRM systems. Follow up with customers to confirm issue resolution and overall satisfaction. 3. Escalation Handling Recognize complex issues and escalate them to senior team members or managers when required. Coordinate with internal departments like sales, technical, and operations to resolve customer problems. Ensure timely communication with customers regarding issue status and resolutions. 4. Reporting & Documentation Maintain detailed and accurate call logs, reports, and customer information. Provide feedback to the management team regarding recurring issues and customer insights. Prepare weekly and monthly reports on customer queries, complaints, and resolutions. Required Skills & Competencies Technical Skills Proficiency in MS Office tools (Word, Excel, PowerPoint). Familiarity with CRM software and helpdesk tools like Zendesk, Freshdesk, or Salesforce (preferred). Basic knowledge of customer support KPIs and performance tracking. Core Competencies Excellent communication and interpersonal skills. Strong problem-solving and conflict-resolution abilities. Ability to work under pressure and meet deadlines. Good multitasking and time management skills. A positive, empathetic, and customer-first attitude.More information about this Customer Support Executive JobPlease go through the below FAQs to get all answers related to the given Customer Support Executive jobWhat are the job requirements to apply for this Customer Support Executive job position? Ans: A candidate must have a minimum of 0 to 1 year experience as an Customer Support Executive What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: BE/B.Tech What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Customer Support Executive is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Customer Support Executive position? Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
BE/B.Tech
-
Bangalore, India AllGoVision Technologies Pvt Ltd. Full timePosition: Business Development Executive Experience: 0.6-2 years Qualification: MBA/Bachelor’s degree in Engineering Job Location: Bangalore Product: AllGoVision, a leading Video Analytics product competing in Worldwide market. Company Profile: AllGoVision Technologies makes cutting edge, AI / Deep Learning based intelligent video analytics software...
-
Bangalore, India BS MAX properties pvt ltd Full timeJoin our Voice & Non-Voice Process team at Bs Max Properties Pvt Ltd. Handle customer queries via calls, emails, and chat. Must be fluent in English and one regional language (Kannada, Hindi, Telugu, Tamil, or Malayalam). Basic computer knowledge is required. This is your chance to grow your career in a professional and supportive environment.Required...
-
Bangalore, India Galaxy Of Jobs Full timeWe are hiring Customer Support Executives for our Healthcare process. This role involves assisting customers with their queries and providing accurate information. It is a purely support-based role with no sales targets.Key Responsibilities:Handle inbound/outbound calls, chats, or emails for customer support.Resolve queries related to healthcare processes...
-
Bangalore, India Epma Infotech Pvt Ltd Full timeJob Title: Customer Support ExecutiveLocation: Bangalore (On-site) Type: Full-time | US Shift | Freshers & Experienced Salary: ₹12,000 – ₹18,000/month Requirements: Good communication skills in English Flexible to work night shifts Willing to learn (training provided)Apply Now - call/whatsapp-Key Responsibilities 1. Handling Customer Inquiries Respond...
-
Bangalore, India Finsall resources Pvt Ltd Full timeWe are looking for an experienced Customer Support Executive with excellentcommunication skills in Hindi, fluent English, and any two South Indian languages. Theideal candidate should be experienced in handling customer support tickets, manageescalation calls, and ensure prompt resolution of issues to maintain customer satisfaction.Key Responsibilities...
-
Bangalore, India CVIRMS Informatics Pvt Ltd Full timeAlign daily targets & prioritiesNew client acquisition & registration awarenessConversion from leads to registrationsImprove adoption & usageMaintain accurate dataTrack progress vs. daily targetVisit all newly registered properties to check portal usage & address queries.· Identify inactive or low-usage clients and troubleshoot issues.· Organize one...
-
Bangalore, India Kishantha Ventures PVT LTD Full timeKishantha Ventures is seeking an enthusiastic and results-driven Relationship Manager to join our business development team. This individual contributor role is ideal for fresh graduates or professionals with 0-2 years of experience who are eager to build a career in sales and real estate. The primary focus will be driving sales in the residential leasing...
-
Bangalore, India ASSETNETICS PVT LTD Full timeJob Description Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise...
-
Bangalore, India Elsn Systems Pvt Ltd Full timeWe are seeking a dynamic and highly organized Executive Assistant to support the Founder & CEO of Elsn Systems Pvt Ltd. This role is ideal for someone who thrives in a fast-paced entrepreneurial environment and is eager to contribute not only to daily operations and executive support, but also to the growth of the business through research, client...
-
Bangalore, India Joules to Watts Full timeJob Type: 6-Month Contract (extendable based on performance) Location: Bangalore & Mumbai Work Mode: Work from Office (WFO) Shifts: Rotational (Aligned to US Time Zones) Work Days: Rotating week (Mon-Fri, Tue-Sat, or Wed-Sun) Cab Facility: Available for both pick-up and drop during rotational shifts Job Purpose To support HR operations by handling...
