Order Management Specialist

13 hours ago


Bengaluru, Karnataka, India Black Box Full time
Job Description

- Manage end-to-end order processing activities, ensuring timely and accurate entry, tracking, and fulfillment of customer orders in alignment with service level agreements (SLAs).
- Liaise with internal teams including sales, supply chain, logistics, and finance to resolve discrepancies and ensure smooth order execution.
- Analyze order trends, identify potential bottlenecks or errors in the order lifecycle, and recommend process improvements to enhance operational efficiency.
- Monitor system alerts and exceptions, proactively addressing issues such as stock unavailability, pricing errors, and shipment delays.
- Ensure compliance with company policies and customer requirements regarding billing, shipping, and documentation.
- Maintain accurate and up-to-date records in order management systems (e.g., SAP, Oracle), and prepare regular reports on order status, backlog, and key performance metrics.
- Support continuous improvement initiatives by contributing to automation projects, workflow optimization, and customer experience enhancement.
- Collaborate with cross-functional teams to support new product launches, promotions, and changes in pricing or terms, ensuring seamless order handling.
- Respond promptly to internal and external inquiries, providing excellent service and resolving issues effectively to maintain customer satisfaction.
- Uphold data integrity and confidentiality while handling sensitive customer and business information.

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