Immediate Start Technical Customer Support

Company Name VARITE India Private Limited About The Client A technology company specializing in solutions for diverse industries including construction agriculture transportation and geospatial Their offerings include hardware and software solutions utilizing advanced technologies such as GPS sensors and communication tools to enhance efficiency and productivity The products encompass precision technology for agriculture construction project management tools fleet management solutions and geospatial software With a global presence the company has become a leader in applying technology to address complex challenges across various sectors contributing to advancements in precision and productivity Essential Job Functions Provide telephone and Internet support to customers with questions or issues related to configuration setup product functionality attachments scanning printing exporting performance and hosted software services including SQL data and reports-related problems Troubleshoot and solve technical issues including system performance permissions data inconsistency and application errors Provide expertise in SQL Data Manipulation and Administration back-ups maintenance plans user administration for all Viewpoint product suites Assist customers with software upgrades migration and transformation Assist other departments with technical issues Monitors tracks and documents customer support calls and activities in the CRM system Effectively document issues feedback from customers for use by development in research and defect resolution Develops Knowledge Base articles to document troubleshooting steps and standard solutions to frequent calls for use by customers and peers Implement performance optimizations suggested by the engineering personnel Respond to alerts and help monitor tune and configure Non-Production and Production monitoring for the best sustainable performance Follow documented processes for troubleshooting engagement escalation and others with 3rd-party hosting partners Research and diagnose issues independently or as a team Support after-hours and on-call duties as required Qualifications Demonstrated experience troubleshooting SQL including tables triggers views stored procedures performance tuning and ability to write complex SQL queries in Microsoft Transact SQL Demonstrated experience with Crystal Reports including sub-reports running totals linking tables and troubleshooting Deep understanding and working knowledge of Microsoft Reporting Services or Financial Statements Reporting applications Sound knowledge of SQL Server Database Administration and relational database concepts Experience in cloud-based environments such as AWS Azure or IaaS-based providers Experience with remote desktop takeover tools Example Zoom WebEx GoToMeeting Bomgar Soft Skills include communication teamwork adaptability problem-solving creativity work Ethics interpersonal skills and time management Familiarity with the commercial construction industry Job costing Payroll Accounts Payable Accounts Receivable Equipment Tracking and Project Management is an asset for this position but optional Bachelor s degree preferably majoring in computer science or having relevant experience Requirements Highly skilled in SQL Development and Troubleshooting Customer Support Experience or Capability to talk to Customers and understand the context Work directly on production SQL systems Good communication and documentation skills Must work during US business hours 8 am to 5 pm pacific 6 to 8 years of work experience in SQL development How to Apply Interested candidates are encouraged to respond submit their updated resumes and for additional job opportunities please visit Unlock Rewards Refer Candidates and Earn If you re not available or interested in this opportunity please pass this along to anyone in your network who might be a good fit and interested in our open positions VARITE offers a Candidate Referral program where you ll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE Experience Level Bonus Referral 0-2 years INR 5 000 2-6 years INR 7 500 6 years INR 10 000 About VARITE VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA UK CANADA and INDIA VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking Cloud Infrastructure Hardware and Software Digital Marketing and Media Solutions Clinical Diagnostics Utilities Gaming and Entertainment and Financial Services Equal Opportunity Employer VARITE is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees We do not discriminate based on race color religion sex sexual orientation gender identity or expression national origin age marital status veteran status or disability status