▷ Immediate Start: Associate Customer Experience

4 weeks ago


Chennai Tamil Nadu, India T2S Software Solutions Full time

The job roles and responsibilities are Respond to customer inquiries via chat and email in a timely and professional manner Provide expert guidance and support to chat email and whatsapp support agents Resolve complex customer inquiries and escalations Develop and maintain knowledge base articles and resources Conduct training sessions for new and existing team members Analyse support trends and provide recommendations for process improvements Stay updated with industry trends best practices and regulations Collaborate with stakeholders to identify areas for improvement and implement solutions Collaborate with other departments to ensure a seamless customer experience Ensure compliance with company policies and procedures Participate in meetings workshops and training sessions as required Maintain accurate documentation and records related to the subject matter Knowledge Required Understanding of customer service principles Basic knowledge of our products and services Familiarity with common customer issues and how to resolve them Requirements Years of Experience 2 - 4 years Required Skills The candidate should have the below skill sets Excellent communication and presentation skills Strong phone contact handling skills and active listening Ability to multitask prioritise and manage time effectively Ability to work under pressure Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Excellent communication and presentation skills Excellent analytical skills Benefits We offer Great work environment and friendly team culture Competitive Pay Cab Facilities Medical Insurance Incentives These vacancies are urgent Immediate Interviews



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