Customer Success Manager
3 weeks ago
Job Description Core Responsibilities Trusted Advisor & Relationship Management - Act as the primary point of contact and strategic advisor for enterprise customers. - Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. - Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success Reviews to align customer objectives with company's solutions. Renewals & Retention - Own the end-to-end renewals process: negotiate pricing, terms, and contracts by partnering with Sales, Legal, and Finance. - Deliver renewal offers/quotes in a timely and accurate manner to drive operational efficiency and customer satisfaction. - Manage renewal forecasting, pipeline accuracy, and reporting using CRM platforms (Salesforce, Gainsight). - Conduct retention analysis, track customer health scores, and publish monthly scorecards to leadership. Customer Success & Adoption - Drive adoption of company's products by ensuring successful onboarding, engagement, and usage maturity across customer accounts. - Develop customer success stories, ROI showcases, and business cases that highlight product value and strengthen customer advocacy. - Partner with customer stakeholders to map KPIs, success metrics, and business outcomes that reinforce long-term value realization. Growth & Expansion - Identify expansion opportunities through product adoption insights and refer qualified upsell/cross-sell leads to Sales. - Collaborate with internal stakeholders to build tailored account growth strategies. - Contribute to net revenue retention (NRR) by going beyond renewals and influencing incremental account growth. Customer Advocacy & Feedback - Act as the voice of the customer internally by sharing feedback and insights to Product, Support, and Leadership teams. - Influence roadmap discussions and success strategy improvements based on customer trends and requirements. - Build champions within customer organizations and drive reference ability, case studies, and testimonials. Qualifications Experience: - 712 years in Renewals, Account Management, or Customer Success, with at least 5 years managing enterprise-level customers. - Proven track record of handling large, complex portfolios in a covered CSM model. - Strong background in B2B SaaS/software product or services environments. Education & Certifications: - Bachelor's degree required; MBA preferred. - CSM-related certifications (Gainsight, Success Coaching, Pragmatic Institute, etc.) are an advantage. Technical & Business Skills: - Proficiency in Salesforce, Gainsight, and CRM/Success platforms. - Familiarity with CPQ, NetSuite, SalesLoft, and contract lifecycle management tools. - Strong negotiation skills and expertise in reviewing/analyzing software contracts. - Strong analytical mindset with the ability to interpret data and drive insights. Soft Skills & Work Culture: - Excellent communication (written and verbal), presentation, and executive engagement skills. - Customer-first mindset with proven ability to resolve conflicts and build trusted relationships. - Thrives in fast-paced, global environments with minimal supervision. - Ability to collaborate cross-functionally with Sales, Legal, Finance, and Product teams.
-
Customer Success Manager
3 weeks ago
Hyderabad, India Phenom People Full timeJob Description Job Requirements Phenom Intro: Our purpose is to help a billion people find the right work! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is...
-
Customer Success Manager
2 weeks ago
Hyderabad, India Excelra Full timeJob Description Job Summary We are seeking an experienced R&D Informatics / R&D IT expert with a deep understanding of life sciences AND software engineering, and a highly innovative mindset to join our dynamic and fast-growing team. The successful candidate will be part of the cross-functional Customer Solutioning team and will play a critical role in...
-
Customer Success Manager
4 weeks ago
India BrightEdge Full timeJob Description About BrightEdge BrightEdge is the global leader in AI-powered SEO and content performance marketing, helping enterprises transform online visibility into measurable business impact. As the gold standard in SEO data, our platform unifies deep technical analysis, research, recommendations, scaled reporting, and automationpowering success for...
-
Customer Success Manager
3 weeks ago
India SponsorCloud Full timeJob Description Location: Remote Working Hours: 6:30 PM 3:30 AM IST (flexible to cover CST & EST time zones) About the Role: We are looking for a proactive Customer Success Manager to drive onboarding, enablement, and adoption for our customers. The ideal candidate will have hands-on experience managing a book of business and prior expertise working with...
-
Customer Success Manager
3 weeks ago
Chennai, India Avow Solutions Inc Full timeJob Description Job Title: Customer Success Manager About the Role We are seeking an experienced and customer-centric Customer Success Manager to lead client relationships and ensure long-term success for users of our SaaS product. The ideal candidate will have a deep understanding of SaaS customer lifecycles, strong business acumen, and a proven ability to...
-
Customer Success Manager
7 days ago
India Meltplan Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout MeltPlan MeltPlan is reimagining pre-construction workflows with AI: bringing automation, accuracy, and compliance intelligence into code research, take-offs, estimating, and project planning. Backed by leading investors and industry partners like DPR Construction, we're building the future of construction tech. As we expand adoption of our AI-driven...
-
Customer Success Manager
2 weeks ago
India Revinate Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRevinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. Revinate's Direct Booking Platform helps capture, convert and retain guests...
-
Manager, Customer Success
2 weeks ago
Hyderabad, Telangana, India insightsoftware Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob DescriptionThe Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team's performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India . You will proactively engage with our customers to ensure they realize value from our products and solutions, leading to both...
-
Customer Success Manager
3 weeks ago
India Woliba Full timeWhy Join Woliba At Woliba we re redefining the way organizations approach People Operations and employee wellbeing Our all-in-one SaaS platform brings together HR engagement and wellness tools into a single modular solution that empowers companies to create thriving workplace cultures When you join Woliba you re not just joining a tech company you re joining...
-
Customer Success Manager
1 week ago
India SkanAI Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are seeking a highly skilled and customer-focused POC Success Manager to own and execute end-to-end delivery of proof-of-concept (POC) engagements with prospective and strategic customers. This role is critical in demonstrating the value of our product through tailored use cases, working in close collaboration with Sales, Product, and Engineering teams....
