Client Support Specialist
3 weeks ago
Job Description
Who We Are
Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry.
Were doing big things in the proptech world SmartRent has been recognized as a winner of HousingWires Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving the mortgage and real estate industries; named on Deloittes 2023 Technology Fast 500 list of fastest-growing companies and were just getting started.
Job Description
SmartRent is looking for Client Support Specialist to provide excellent customer service to our growing user base. This user base includes Property Managers, Leasing Agents, Maintenance Technicians, and everyday Renters. We pride ourselves in providing amazing support to our rapidly growing user base and strive to go above and beyond for our customers. We measure our team&aposs success in terms of how responsive we are and how many expressions of gratitude we get from customers. Youll play a crucial role in maintaining our friendly and personal rapport with our customers while our company scales in size.
We can offer a great career path for the ambitious individual who wants to learn, grow and acquire a number of highly valued technical skills.
Responsibilities
- Answering calls from our customers and identifying initial issues.
- Successfully resolving customer requests via email, phone and chat while utilizing a varied set of ticketing, content and task management tools.
- Identifying and tasking issues which require involvement from our Engineering team.
- Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base.
Required Qualifications
- Looking for somebody holding minimum of 0-3 years of International voice call experience.
- Excellent written and verbal communication skills.
- An excellent work ethic and attention to detail.
- Ability to multitask and handle customer issues over the phone, chat, email, and messaging.
- Willingness to work in any shift hours to provide time-based coverage to our customers; rotational shifts. (On-site).
Preferred Qualifications
- Prior experience taking calls directly from customers in a technical support capacity.
- Experience with support ticket systems .
- Knowledge of Enterprise Hardware/Software or SaaS Solutions.
- Knowledge of Smart home devices and how to troubleshoot them.
- Bilingual (Spanish) is a big plus.
We Put Our Employees First
We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.
Youll Fit Right In If You
- Do the hard work and go out of your way to deliver excellence
- Own outcomes and learn from your mistakes
- Are a collaborative and supportive team playerwin or lose, you lift others up
- Value authenticity, diverse perspectives, and inclusion in the workplace
- Have a passion for smart tech and the real estate industry
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