Customer Support Executive Jobs Opening in Joules to Watts at Bellandur, BangaloreLess
10 hours ago
Job Type: 6-Month Contract (extendable based on performance) Location: Bangalore & Mumbai Work Mode: Work from Office (WFO) Shifts: Rotational (Aligned to US Time Zones) Work Days: Rotating week (Mon-Fri, Tue-Sat, or Wed-Sun) Cab Facility: Available for both pick-up and drop during rotational shifts Job Purpose To support HR operations by handling employee and candidate queries through calls, emails, and chats. This role focuses on recruitment support, document verification, and resolving HR-related concerns with accuracy and professionalism. Key Responsibilities - Handle incoming HR queries via phone, email, and chat - Accurately log all interactions into HR systems (e.g., ServiceNow) - Support onboarding and rehiring processes - Guide users on using self-service HR tools and portals - Follow data privacy (GDPR) and security protocols - Conduct proper identity and document verification - Make follow-up calls when necessary - Keep documentation (DTPs, Knowledge Base, SharePoint) up to date - Maintain attendance and adhere to HR policies - Deliver excellent service to avoid complaints and escalations Skills Required - Familiarity with HR tools (ServiceNow preferred) - Basic technical skills and ability to learn quickly - Strong verbal and written communication - Proficiency with Microsoft Office and internet tools Experience - Freshers: Welcome to apply - Experienced (up to 3 years): Preferred if background in HR or BPO support - All candidates must submit previous employment documents (if applicable) Salary & Pay Details Experience Level | CTC (Rs. per month) | Notes -----------------------------|---------------------|------------------------------------------------- Freshers | Rs.25,000 | 6-month contract, full-time, WFO 0 - 6 months (with documents)| Rs.28,000 | Must provide previous company documents 7 months - 3 years | Rs.30,000-Rs.35,000 | Based on experience and document validity Note: Salary is processed by Joules to Watts on behalf of Accenturee. Cab facility is available. Interview Process 1. Versant Test - Minimum score: 58 2. Communication/Discussion (CD) Interview 3. Operations Interview More information about this Customer Support Executive JobPlease go through the below FAQs to get all answers related to the given Customer Support Executive jobWhat are the job requirements to apply for this Customer Support Executive job position? Ans: A candidate must have a minimum of fresher as an Customer Support Executive What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BCA, MBA/PGDM, Other Graduate What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Customer Support Executive is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Customer Support Executive position? Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
B.Com, BA, BCA, MBA/PGDM, Other Graduate
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Bangalore, India Joules To Watts Full time• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self-service portal • Ensure security verifications are carried out per company...
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Bangalore, India Joules to watts Full timeJob Responsibilities:-Provide Tier 2 support to customers via calls, emails, and chatsEnsure 100% issue resolution and customer satisfactionFollow escalation procedures for unresolved issuesHandle outbound calls as per client requirementsPerform candidate verifications and recruitment support (fresh/rehires)Navigate and assist customers on self-service...
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