Manager - Facility

2 days ago

Mumbai India Cushman & Wakefield Full time

Job Description Job Title Manager - Facility Job Description Summary Job Description Position: Facility Manager-Soft Services Role : Facility Operations - Soft Services Site- HDFC Bank Ltd , Gigaplex, Tower 5 Major Responsibilities - To achieve the timely and efficient delivery of C&W - PMSI to HDFC Bank Ltd , Gigaplex, Tower 5, in support of their business needs towards Soft Services in accordance with the service levels and Key Performance Indicators. - To Support , Advices and Assist Site Facility Manager (Tech) for coordination with the HDFC SPOC regarding matters on delegated levels of authority. Facilities Operation - Manage/Supervise and monitor Soft Service aspect for HDFC Gigaplex, Tower 5 facilities including House keeping, Horticulture, CRM activity, Pest Control, Waste Management and any other activity as instructed by HDFC SPOC under purview of Contract. - Conduct Helpdesk Ticket Analysis and submit weekly report with challenges to close the same . - Inspect Documentation on Request/Complaints log record. Ensure proper follow up and completion on rectification works/pending requests and report to customer as per SLA. - Stringent follow up of requests & complaints from HDFC staff stationed at the building to HDFC SPOC . - Monitor and Supervise site related Soft Services Documentation checklists pertaining to Daily/Weekly /Monthly are maintained by staff. - Coordinate with on site team/ vendor on closures of Soft Services SNAGs on weekly basis. - Advise Site FM on additional purchase required for enhancement of services at the site . - Supervise process of Housekeeping is followed to ensure a clean, health & hygienic working environment. - Conduct Training for vendor staff for enhancement of Soft Service experience at the site. - Conduct Monthly Risk Assessments of all Soft Service activities - Mange all relevant Report Daily/Monthly/MMR/HBR are prepared and submitted to management. - Implementing best practices / innovation and sharing report on time - Check on pest control service effectiveness Vendor Management - To liaise with contractors, collect quotations and prepare quotation analysis. - Vendor evaluation: Monthly (or as required) Vendor Meetings to agree Monthly Supplier evaluation and plan for forthcoming month. INCO: Cushman & Wakefield'

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