Sales Support Executive

Job Title Sales Support Executive Location Remote Employment Type Full-Time About the Role We are seeking a detail-oriented and proactive Sales Service Executive to manage post-sales operations after the Business Development Manager BDM has closed new business opportunities This role ensures the smooth execution of client billing account management service agreements invoicing and ongoing updates while also providing ongoing support to the BDM in business development activities Key Responsibilities 1 Quote Management Coordination and account management Prepare quotes from instructions from the BDM liaise with vendor distributor and internal stakeholders to finalize quotes Track and manage the execution process review signatures versioning Process quote including creating billing contract Manage customers as per BDM requests 2 SLA Service Agreement Finalization Ensure SLAs align with Interscale s service capabilities managed IT support cloud cybersecurity etc Monitor that the SLA commitments are enforceable and documented 3 Billing Amendments Change Requests When a client requires additional resources scope changes or billing modifications update the contract billing accordingly Issue contract amendments change orders or addenda Coordinate internal approvals ensure billing and service delivery teams are looped in 4 Vendor Provider Price Adjustments Monitor vendor e g Microsoft cloud providers pricing changes licensing changes or contract updates Propagate those changes into client contracts and billing models notifying clients appropriately Ensure that the changes maintain margin and compliance with vendor agreements Familiar with Australian IT Distributor such as Ingram Micro Dicker Data etc 5 Invoicing Invoice Validation Generate invoices for clients per contract terms periodic milestone-based or usage-based Validate the costing and service parameters used in the invoice against the contract and SLA to ensure correctness Issue and send invoices to clients following up on approvals and payments 6 Allied Supporting Tasks Maintain clear records contract logs change histories billing histories client correspondence Provide monthly or periodic reports on contract status pending amendments invoice aging etc Coordinate with internal teams operations delivery finance support vendor management Flag risk areas e g contract expiry unapproved scope creep billing discrepancies 7 Support to the BDM After deal closure help with onboarding client requirements collecting additional documentation and clarifications Assist in preparing proposals presentations or pricing change communications when needed Provide feedback to BDM from contract billing or client adjustments to improve future proposals or sales structuring Requirements Required Skills Qualifications Domain Technical Knowledge Good understanding of IT managed services cloud services cybersecurity and software licensing especially in the AEC design construction context Ability to interpret technical scopes metrics e g uptime response times and translate them into contract terms Familiarity with vendor licensing e g Microsoft Azure and cloud cost structures and how to recast them into client pricing Knowledge of billing models fixed recurring usage-based milestone billing IT Managed Service Billing Strong grasp of managing billings for IT Managed Service company High numeracy ability to validate and reconcile invoices detect anomalies and ensure billing correctness Soft Interpersonal Skills Excellent stakeholder management able to coordinate across clients BDMs legal delivery and finance teams Strong negotiation and influencing skills Excellent written and verbal communication clear contract language client-facing professionalism Attention to detail and rigor in documentation Ability to work under pressure manage multiple contracts tasks concurrently meet deadlines Systems Tools Proficiency with Microsoft Office especially Word contracts Excel billing reconciliation reporting Experience or capability to learn CRM systems contract management systems and document versioning systems Familiarity with financial billing ERP tools is advantageous Project task management tools for tracking tasks and deadlines Familiar with IT System such as ConnectWise Autotask etc Personal Attributes Integrity discretion and confidentiality handling sensitive contracts pricing client financials Proactive mindset anticipate issues contract lapses price changes before they become problems Adaptability to evolving services technologies and vendor models Client-centric approach focus on delivering clarity value and reliability to clients Continuous learner staying current on licensing cloud IT service models vendor changes Qualification Experience Bachelor s degree in Business IT or a related field preferred 2-5 years of experience in contract management post-sales operations service delivery support or sales support roles preferably in IT services industry Experience working with IT services cloud and vendor licensing a strong advantage What we are looking for Work during Australian hours Ability to go the extra mile during peak seasons