Customer Engagement Specialist

5 days ago

Nagercoil TN IN Frank & David Labs Private Limited Full time

Customer Engagement Specialist - Customer Support We re looking for Customer Engagement Specialists who can provide subject matter expertise support for our Subscribers Clients through multiple channels forums The ideal candidate will have strong communication skills and should be able to work independently with a positive attitude If you have a passion for helping others providing exceptional customer service we would like to hear from you Qualification Any Degree Experience Freshers Experienced Responsibilities Responding to queries complaints and requests via Phone E-mail Chat Telegram Social-Media and In-app tool ticketing support to all assigned clients in a timely manner Provide timely and effective responses to Client inquiries complaints requests through various channels such as phone email chat Telegram social media and in-app tools ticketing support Handle both inbound outbound queries from prospective clients regarding product features offered services and available packages plans Develop and maintain a deep understanding of the designated function domain becoming a subject matter expert in the designated area Ensure accurate and thorough documentation of client interactions recording and filing information in prescribed formats using designated tools Develop informative materials such as info videos guides and written content on the managed subject addressing queries and assisting clients on processes systems institute info rules regulations and any other details relevant to the counselling admission process that is beneficial for clients Skills Required Exceptional written and verbal communication skills Continuous learning mindset readily absorbing new information and adeptly explaining complex concepts to Clients with clarity Cultivate a customer-centric mindset demonstrating proactive self-motivated patient and flexible attributes to ensure exceptional service delivery Consistently positive empathetic and professional demeanors when interacting with clients Proficiency in managing multitasking across various communication platforms Commitment to maintaining client confidentiality and data protection Strong sense of time management efficiently prioritizing tasks Ability to work independently in a dynamic startup environment Job Type Full-time Pay From 230 000 00 per year Benefits Health insurance Provident Fund Work Location In person

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