Account Lead-Operations

4 weeks ago


Bengaluru India Teleradiology Solutions Full time

Job Description

Job Description

Job Title:Account Lead Operations

Location:Whitefield, Bangalore

Job Type:Full-Time

Experience:35 Years

Apply at:[Confidential Information]

Job Overview

We are seeking a proactive and client-focusedAccount Lead Operationsto join our Support Operations team. In this role, you will oversee end-to-end client relationship management, resolve operational issues, and ensure timely case deliveries within defined Turnaround Time (TAT). You'll be the primary point of contact between clients and internal departments.

Key Responsibilities1.Client Relationship Management

- Build and nurture strong, long-term relationships with clients.
- Understand client objectives, expectations, and operational needs.
- Act as the single point of contact for all client communications.

2.Issue Resolution

- Proactively identify and address client concerns.
- Work closely with clients to develop effective solutions.
- Escalate unresolved issues to senior management when necessary.

3.Troubleshooting

- Investigate discrepancies and operational problems.
- Coordinate with the technical support team to resolve client-reported issues.
- Ensure quick turnaround and follow-ups.

4.Case Management

- Track case progress and ensure timely delivery aligned with TAT.
- Provide regular updates and status reports to clients.
- Identify workflow gaps and implement process improvements.

5.Cross-Functional Coordination

- Collaborate with Operations, Tech Support, and Quality teams.
- Share client feedback to help enhance internal processes and service quality.

6.Client Reporting & Analytics

- Prepare regular reports on case metrics, KPIs, and performance trends.
- Use data insights to identify service gaps and recommend solutions.

Qualifications

- Bachelor's degree in Business, Communications, or a related field.
- 35 years of experience in account management, operations, or client servicing.
- Strong communication, interpersonal, and problem-solving skills.
- Excellent organizational skills and attention to detail.
- Ability to work effectively in a fast-paced, cross-functional environment.

Interested can Inbox me or send CV on mail to [HIDDEN TEXT]


  • Account Manager

    5 days ago


    Bengaluru, Karnataka, India Mewt Account Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Manage and oversee the daily operations of the accounting department including:Month and end-year process.Accounts payable/receivable.Cash receipts.General ledger.Payroll and utilities.Treasury, budgeting.Cash forecasting.Check runs. Perks and benefitsFlexible work hoursHealth insuranceYearly bonus


  • India Clockwork Operations Services Full time

    Job Description Operations Coordinator Remote | India-based | Independent contractor | Initially up to 20 hours/week, expected to increase Reports to: Head of Operations Start date: As soon as possible About Clockwork Operations At Clockwork Operations, we power the world's most impactful nonprofits by taking care of the finance, HR, compliance, IT...


  • Bengaluru, Karnataka, India Teleradiology Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionJob Title: Account Lead – OperationsLocation: Whitefield, BangaloreJob Type: Full-TimeExperience: 3–5 YearsApply at: Job OverviewWe are seeking a proactive and client-focused Account Lead – Operations to join our Support Operations team. In this role, you will oversee end-to-end client relationship management, resolve operational...


  • Bengaluru, India Corenza Full time

    Job DescriptionJob Summary:We are seeking a dynamic and detail-oriented Accounts Manager to lead and manage accounting operations. This role requires overseeing financial reporting, ensuring statutory compliance, maintaining the General Ledger (GL), and liaising with government authorities and auditors.Key Responsibilities:1. Accounting & Financial...


  • Bengaluru, India Mykhana Full time

    Company OverviewMonami Catering Pvt Ltd (operating under the brand MyKhana, https://www.Mykhana.In) is a leading corporate catering and food services provider, specializing in delivering high-quality, nutritious, and delicious meals to corporate clients and IT parks. With a proven track record of excellence, we have become a trusted food partner for over...


  • Jaipur, India ACCA Careers Full time

    Job Description WHAT'S THE ROLE Our Accounting Operations Lead runs the engine room of our accounting group, bringing structure, accuracy, and calm to daily operations. As part of our core delivery model, this position shapes how we turn client data into reliable financial reports. The role holder designs and manages workflows that uphold quality standards,...

  • Senior Executive

    1 week ago


    Mumbai, Maharashtra, India, Maharashtra LEAD Group Full time

    ABOUT THE ROLEThe AP Executive will be responsible for managing the end-to-end Accounts Payable process, ensuring accurate and timely processing of vendor invoices while maintaining compliance with statutory requirements. The role includes performing GL account analysis, supporting month-end and year-end closings, managing the AP Help Desk, and assisting...


  • Thiruvananthapuram, Thiruvananthapuram / Trivandrum, India Lead IAS Academy Full time

    Job Description About Us At LeadIAS, we believe in creating a space that nurtures talent, fosters teamwork, and provides opportunities for continuous learning and growth. As we expand, we are looking for an experienced and detail-oriented Account Manager to strengthen our Finance & Accounts team. This role is ideal for someone with a solid background in...

  • Operations Lead

    4 days ago


    Bengaluru, India SBS Global Full time

    Description: FAO Team Lead Accounting, Compliance & Reporting.Job Title: Finance & Accounting Operations Lead India.Department: Finance & Accounts Outsourcing (FAO).Reports To: Manager FAO.Experience: 3-5 years in end-to-end accounting, compliance, and CA.Employment Type: Full-time.Location: Bangalore, India (On-site).Role Overview:SBS Global...


  • Bengaluru, India myGwork - LGBTQ+ Business Community Full time

    Job Description This job is with Rolls-Royce, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Description Accounts payable- Power System Bengaluru, India JR6140082 Why join Rolls-Royce At Rolls-Royce we are proud to be a business that has truly...