Chat Process

4 weeks ago

Pune, India Tech Mahindra Limited Full time

Job Description

Roles and Responsibilities:

- Resolve customer issues and complaints efficiently while maintaining a positive and empathetic attitude.
- Build rapport with customers to create a seamless customer experience across all interactions.
- Provide information about products and services and guide customers through various processes.
- Meet or exceed performance metrics related to sales targets, response time, eNPS, resolution time, and customer satisfaction.
- Stay updated on product knowledge and any changes in company policies or procedures.
- Drive upselling and cross-selling initiatives where applicable.

- Required Profile:

- Any undergraduate or graduate with prior sales experience or freshers with good communication skills.
- Previous experience in sales chat or service chat processes is preferred.
- Target-driven mindset with a focus on results.
- Adaptable to changes in processes and targets.
- Flexibility to work in 24/7 shifts, 5 days a week.
- Excellent verbal and written communication skills.

Perks and Benefits:

- Cab facility both ways (pick-up and drop within transport radius).
- Immense growth opportunities.

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