International Chat Process

2 days ago

Pune Maharashtra, India Digitide Solutions Full time

**Job Title**: Customer Support Executive - International Chat Process
**Work Location**: Pune
**Experience**: Minimum 6 months in International Chat / Live Chat Process
**Employment Type**: Full-Time

We are hiring for our **International Chat Process** team. If you have a passion for delivering exceptional customer service and possess a flair for upselling, we’d love to have you on board

**Key Responsibilities**:

- Handle customer queries via chat with a focus on first-time resolution.
- Provide accurate information about products/services.
- Identify customer needs and upsell relevant services.
- Maintain a high level of customer satisfaction and professionalism.
- Follow standard operating procedures and adhere to compliance guidelines.

**Requirements**:

- **Mandatory**: Minimum **6 months of experience** in **International Chat** or **Live Chat Support**.
- **Freshers and Domestic BPO experience will not be considered**.
- Strong command of **written English and excellent communication skills**.
- Comfortable with **rotational night shifts** and **rotational week offs** (5 days working).
- Should be a **Graduate or Undergraduate** (dropouts accepted).
- **2-way cab** facility available (within 25-30 km from office).

**Perks**:

- Attractive salary with incentives for performance and upselling.
- Growth opportunities within the organization.
- Work with a dynamic and inclusive global support team.

Pay: ₹360,000.00 - ₹480,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

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