▷ [Immediate Start] Incident Manager

2 weeks ago

Bengaluru, India Artech Infosystems Private Limited Full time

Job Description

Description

We are seeking an experienced Incident Manager to join our team. The ideal candidate will have 2-5 years of experience in incident management, with a proven track record of successfully managing incidents and minimizing impact to business operations.

Responsibilities

- Lead the incident management process, including identification, escalation, and resolution of incidents
- Coordinate with technical teams to ensure timely resolution of incidents
- Communicate effectively with stakeholders to provide updates on incident status and impact to business operations
- Manage post-incident reviews and ensure appropriate actions are taken to prevent future incidents
- Ensure compliance with incident management policies and procedures
- Maintain documentation related to incident management
- Provide training and guidance to team members on incident management best practices

Skills and Qualifications

- 2-5 years of experience in incident management
- Strong understanding of ITIL incident management processes and procedures
- Experience with incident management tools such as ServiceNow or Remedy
- Excellent communication skills, with the ability to communicate effectively with technical and non-technical stakeholders
- Strong problem-solving and decision-making skills
- Ability to work well under pressure and manage multiple incidents simultaneously
- Bachelor's degree in Computer Science, Information Technology, or related field
- ITIL v3 or v4 certification preferred

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