Engineer - Customer Service - South India

Do you want to be part of creating a safer world Without thinking about it you meet us in your everyday life - at home in transit and at work We are at the airport where you commute where you work play and shop Diverse in our offering our customer outreach and in our mindset Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions If you are passionate about being part of an exciting transformation journey working with a global multi-cultural and highly motivated organization this is the opportunity for you Gunnebo is small enough to see your ideas come true and big enough to realize your career goals Role Overview We are looking for a Engineer - Customer Service to join our team in Chennai Responsibilities Perform on-site installations repairs and maintenance of equipment products Troubleshoot and resolve technical issues Ensure timely and quality service delivery Provide phone and email support to customers Assist in resolving technical queries and issues Maintain accurate records of service activities Update customer databases and documentation Build and maintain strong customer relationships Identify opportunities to upsell or cross-sell services Work with other service engineers and teams to share knowledge and best practices Requirements Technical knowledge of equipment products Troubleshooting and problem-solving skills Excellent communication and customer service skills Ability to work independently and as part of a team Time management and organizational skills Relevant industry certifications or training Bachelor s degree Diploma in a related field e g Electronics Electrical Mechanical Instrumental or Mechatronics engineering technology Minimum 2-5 years of experience in a service engineering role Proven track record of success in service delivery and technical support Ready to travel across India for field service roles Ability to lift and carry equipment as required Flexibility to work varied shifts including weekends and holidays as required Dynamic to learn new things Disciplined with good inter-personal skills Team player and self-driven Result oriented Positive Approach About Gunnebo Group The Gunnebo Group is a global leader in security offering innovative products and services to protect and control the flow of people and to safely secure valuables Through our businesses Gunnebo Entrance Control and Gunnebo Safe Storage we offer solutions to customers in retail public transport public and commercial buildings industrial and high-risk sites and banking We operate worldwide through our 3 400 employees 25 country locations and 10 production facilities to serve customers in over 100 markets Together we create a safer world Gunnebo Entrance Control specializes in access control solutions enabling customers increased efficiency safety and end-user experience Our wide range of products are designed to create a safe environment without restricting freedom of movement whether it is to enter the lobby of a company a store an entertainment area an industrial area and public transport We shape the future of people flow management Diversity Statement Gunnebo Entrance Control is an equal opportunity employer We know that great minds don t think alike and it takes all kinds of minds to make our products so unique We welcome applications from all backgrounds and employment decisions are made without regards to race colour religion origin sexual orientation gender identity or expression age disability or any other dimension of diversity