Customer Support Executive

1 day ago

Gurgaon, Haryana, India Impronics Technologies Full time
Job Description

Key Responsibilities:

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer issues related to digital payments, transaction failures, refunds, chargebacks, and account discrepancies
- Escalate unresolved queries to the appropriate departments and ensure follow-through
- Maintain detailed records of customer interactions, issues, and resolutions using CRM tools
- Collaborate with the technical and operations teams to address recurring issues and improve customer experience
- Provide feedback to the product team based on customer pain points
- Stay up-to-date with industry trends, product updates, and regulatory guidelines in the payments domain

Required Skills and Qualifications:

- Minimum 6 month of customer support experience in thepayments or fintech industry
- Strong understanding of digital payment systems, payment gateways, UPI, cards, wallets, and banking protocols
- Excellent verbal and written communication skills in English (regional language proficiency is a plus)
- Good problem-solving skills and attention to detail
- Ability to multitask and manage time effectively in a fast-paced environment
- Familiarity with customer support tools or similar CRMs
- Basic knowledge of fraud prevention and KYC/AML guidelines is an advantage

  • Customer Support Executive

    4 weeks ago

    Gurgaon, Haryana, India Paffy Full time

    Position Overview: We are seeking a versatile and dedicated Customer Support Executive who will also handle computer operations and assist the General Manager in the day-to-day workings of the company. This role is vital in ensuring smooth customer interactions, efficient office operations, and supporting management with administrative...

  • Customer Support Executive

    4 weeks ago

    Gurgaon, Haryana, India Paffy Full time

    Position Overview: We are seeking a versatile and dedicated Customer Support Executive who will also handle computer operations and assist the General Manager in the day-to-day workings of the company. This role is vital in ensuring smooth customer interactions, efficient office operations, and supporting management with administrative...

  • Customer Support Executive

    2 weeks ago

    Gurgaon, Haryana, India Paffy Full time

    Position Overview: We are seeking a versatile and dedicated Customer Support Executive who will also handle computer operations and assist the General Manager in the day-to-day workings of the company. This role is vital in ensuring smooth customer interactions, efficient office operations, and supporting management with administrative tasks....

  • Customer Support Executive

    2 weeks ago

    Gurgaon, Haryana, India What's Up Wellness Full time

    About UsWE'RE HERE TO BRING DELIGHT TO THE WORLD OF WELLNESSWhat's Up Wellness is a fast-growing company working to bring simplicity and delight to the world of wellness. We see only upside in the opportunity to transform the category experience. Not only that, we believe you can't have happy without healthy. And isn't true happiness where it's at? So we've...

  • Customer Support Executive

    1 week ago

    Gurgaon, Haryana, India What's Up Wellness Full time

    About UsWE'RE HERE TO BRING DELIGHT TO THE WORLD OF WELLNESSWhat's Up Wellness is a fast-growing company working to bring simplicity and delight to the world of wellness. We see only upside in the opportunity to transform the category experience. Not only that, we believe you can't have happy without healthy. And isn't true happiness where it's at? So we've...

  • Customer Support Executive

    2 days ago

    Gurgaon, Haryana, India What's Up Wellness Full time

    About Us  WE'RE HERE TO BRING DELIGHT TO THE WORLD OF WELLNESS What's Up Wellness is a fast-growing company working to bring simplicity and delight to the world of wellness. We see only upside in the opportunity to transform the category experience. Not only that, we believe you can't have happy without healthy. And isn't true happiness where it's at? So...

  • Customer Support Executive

    1 week ago

    Gurgaon, Haryana, India What's Up Wellness Full time

    About Us WE'RE HERE TO BRING DELIGHT TO THE WORLD OF WELLNESSWhat's Up Wellness is a fast-growing company working to bring simplicity and delight to the world of wellness. We see only upside in the opportunity to transform the category experience. Not only that, we believe you can't have happy without healthy. And isn't true happiness where it's at? So...

  • Customer Support Executive

    2 weeks ago

    Gurgaon, Haryana, India What's Up Wellness Full time

    About Us  WE'RE HERE TO BRING DELIGHT TO THE WORLD OF WELLNESS What's Up Wellness is a fast-growing company working to bring simplicity and delight to the world of wellness. We see only upside in the opportunity to transform the category experience. Not only that, we believe you can't have happy without healthy. And isn't true happiness where it's at? So...

  • Customer Support Executive

    2 weeks ago

    Gurgaon, Haryana, India e-Solutions Full time

    Position - Customer Support Executive Job Location -GurugramInterview Mode - F2FWe are looking for someone with experience in International Voice Process Someone with impeccable Communication Skills We have 15 Openings So please share to anyone with skills we require who is looking for a change or in a need of JOB Type of contract PermanentLocation ...

  • Application Support Engineer

    2 weeks ago

    Gurgaon, Haryana, India Edge Executive Search Full time

    Job DescriptionWe are seeking an Application Support Engineer to provide L2 technical support for our suite of OTC Derivative and FX products. This role requires strong problem-solving and investigative skills to resolve issues and will involve collaboration with various teams and direct interaction with clients.Roles and Responsibilities- Provide L2...