Specialist Digital Customer Success Senior Advisor

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll build

As a Digital Customer Success Manager - Specialist (D-CSM Specialist), you will act as a trusted advisor, maximizing customer lifetime value by delivering guidance to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions.

The D-CSM Specialist ensures scalable, proactive engagement by following a globally consistent framework. The standardized customer experience blends the human touch with key data-driven Tech-touch interactions and self-service resources. This complementary approach, combining automation with human engagement, fosters successful adoption and increases the customer's accountability throughout their transformation journey.

- Build executive relationships and earn trusted advisor status with customers
- Identify new opportunities for customers to leverage new or expanded SAP solutions
- Mitigate churn through a strong focus on Adoption & Consumption
- Identify sales leads and support sales in expansion and upsell efforts
- Manage through crisis and de-escalate customer situations
- Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions

Your focus is RISE with SAP, the transformation journey to help SAP ERP customers transition to SAP Business Suite. Particularly on SAP S/4HANA Cloud Private Edition as steppingstone to SAP Business Suite. You enable organizations to accelerate cloud adoption, optimize business value, and maximize automation by leveraging digital tools.

What you bring

- 8+ years of experience in S/4 HANA Private Cloud solution under the capacity as a Consultant or Support Advocate or Pre-Sales etc.
- Overall understanding of Business Suite
- Executive presence and relationship building skills
- Knowledge of business models, strategies, and line of business processes
- Proven ability to handle difficult customer situations and discuss complex issues with customer executives
- Experience with cloud software solutions and delivery models
- Expert level domain expertise
- Ability to apply risk-mitigation strategies to customer situations
- Knowledge of SAP solutions portfolio and the business processes they enable
- SAP Business Suite certification
- Some technical understanding to address technical issues with customers
- Bachelor's degree or equivalent required
- Experience in business software
- Knowledge of SAAS and IAAS processes
- Strong program/project management and governance skills
- Relationship-driven mindset with excellent verbal and non-verbal communication skills
- Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.
- Additional Languages: Chinese and Korean or Japanese

Where you belong

You will work closely with SAP Regional leadership and account teams. You will also coordinate internal SAP and partner resources to ensure value delivery.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [Confidential Information].

For SAP employees: Only permanent roles are eligible for the , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our .

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 436246 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid