Customer Success Specialist
4 weeks ago
Job Description Job Description - CSS Experience : 3 - 5yrs Shift Timing : 12noon - 9PM Objectives of this Role Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction To better customer adoption by meeting up upsell/cross sell targets Establish a trusted and strategic advisor relationship to help drive continued value of our products and services Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings Maintain existing customer success metrics and data as directed Daily and Monthly Responsibilities Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time Collaborate, problem solve, and/or strategize upcoming client meetings with team members Prepare necessary documentation or visuals for client to demonstrate performance of campaigns Work with the sales and marketing team to drill customer references and develop case studies, testimonials and other required marketing materials Required Skills And Qualifications 3-5 years of experience in communications, marketing, sales, account management, or customer success Strong verbal and written communication, strategic planning, and project management skills Analytical and process-oriented mindset Comfortable working across multiple departments in a deadline-driven environment Active team player, self-starter, and multi tasker who can quickly adjust priorities Preferred Qualifications Bachelor's degree Knowledge of Zoho will be a plus point
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Customer Success Specialist
3 weeks ago
Bengaluru, India Ticmint Full timeJob Description About Ticmint: At Ticmint, we're redefining how businesses manage and engage with their events through cutting-edge tech solutions. Our innovative team is dedicated to streamlining event management for companies across industries, equipping them with tools to enhance efficiency and scale. We are committed to fostering a diverse and creative...
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Customer Success Specialist
4 weeks ago
Chennai, Tamil Nadu, India, Tamil Nadu Klenty Full timeJob Title: Customer Success SpecialistLocation: Chennai, IndiaCompany Overview:Klenty is a leading Sales Engagement Platform that helps sales teams streamline their processes and drive more pipeline. Our platform provides multi-channel sequencing, account-based playbooks, and smart automation to enable sales teams to close deals more efficiently and...
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Customer Success Specialist
2 weeks ago
Bengaluru, Karnataka, India WorkSpan Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob SummaryWe're looking for a proactive and empathetic Customer Success Specialist to join our team and ensure our clients achieve maximum value from our products and services. You'll be the trusted advisor and advocate for our customers, helping them succeed while driving retention and growth.Key ResponsibilitiesBuild strong relationships with customers...
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Payroll Specialist
4 weeks ago
Bengaluru, India peopleHum Full timeJob Description Job role About Us peopleHum is a Human Capital Platform, built for the next decade, we're on a mission to transform The Future of Work. The winner of the 2019 Global Codie award, used by organizations around the world. It is an intuitive, agile and integrated platform built for a complete multigenerational employee experience, from hiring to...
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Customer Success Specialist, Advertising
2 weeks ago
Bengaluru, Karnataka, India CommerceIQ Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany OverviewCommerceIQ's AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world's largest marketplaces. With a...
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Customer Success Specialist, Advertising
3 days ago
Bengaluru, Karnataka, India CommerceIQ Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCompany OverviewCommerceIQ's AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world's largest marketplaces. With a...
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Customer Success Specialist
6 days ago
Bengaluru, Karnataka, India Qrata Full time ₹ 3,00,000 - ₹ 6,00,000 per yearClient: Startup D2C BrandLooking for a Customer Success Specialist to join the team and help us create a fun kids brand.Role Overview:Responsibilities:Customer Handling: Respond to customer queries, complaints, and concerns across multiple communication channels (email, phone, chat) with empathy and professionalism. 2. Market Research & Insights: Leverage...
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Customer Success
4 weeks ago
Pune, Maharashtra, India, Maharashtra Clara AI Full timeCustomer Success - Onboarding SpecialistLocation: Kalyaninagar, Pune, MH (in-office)Timings: 5.30 PM to 2.30 AM IST Domain: B2B SaaS Role Overview: We are seeking a proactive Customer Success – Onboarding & Implementation Specialist to help our B2B SaaS customers achieve success from day one. In this role, you’ll own the post-sales onboarding journey —...
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Customer Success Specialist
1 week ago
Bengaluru, Karnataka, India Orca Security Full time ₹ 6,00,000 - ₹ 12,00,000 per yearLocation: India (remote) Big Ideas. Real People.At Orca, we believe that in the right environment and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high, have quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you're ready to join an amazing team of...
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Customer Success Specialist
2 weeks ago
Bengaluru, Karnataka, India WorkSpan Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout WorkSpanThe next era of growth is being driven by business interoperability. Cloud, genAI, solutions combining services and software- more and more, companies outpace their competition not just through building superior products, but by creating stronger partnerships, paths to market, and better business models for winning together. Cloud providers,...
