Senior Support Engineer

Job Category Consulting Project Description Bank of Ireland BOI implemented SEPA Single Euro Payments Area payment system in year 2013 OFSS is providing application support to BOI SEPA payment system since May 2013 OFSS team is responsible to ensure stability of service that is being supported meet SLA commitments OFSS is responsible to transition all new changes to the systems Team is providing 24 7 technical support to payment applications by working offshore onshore model As part of application support below applications are supported by team Global Payplus MassPay Global Payplus HighCare CTO payment Engine CoreServices Applications like ALU ACS DWH etc xefxbfxbdxefxbfxbdxefxbfxbd IntegrationScope of services offered L2 xefxbfxbdxefxbfxbdxefxbfxbd Production supportRoles ResponsibilitiesRole Global PAYplus application support-Technical 3-7 years working experience on Fundtech Global Payplus application Mass pay HC GPP MP HC Should be aware of GPP MP HC configuration setup Hands on experience on Java C tuxedo PLSQL Web base application Payment system knowledge Good Problem solving skill xefxbfxbdxefxbfxbd Good Communication Skill xefxbfxbdxefxbfxbd Prior experience on Banking Application Support xefxbfxbdxefxbfxbdxefxbfxbd Supervise all alerts related to GPP application and system procedures and provide services proactively Perform root cause assessment and debug all issues on Application domain and availability of applications Coordinate with Client other venders Need to provide on call support Need to support changes deployment activities Need to support on Production incidents Service Requests Intermediate consulting position operating independently with some assistance and guidance to provide quality work products to a project team or customer that comply with Oracle methodologies and practices Performs standard duties and tasks with some variation to implement Oracle products and technology to meet customer specifications Standard assignments are accomplished without assistance by exercising independent judgment within defined policies and processes to deliver functional and technical solutions on moderately complex customer engagements 3-5 years of overall experience in relevant functional or technical roles Undergraduate degree or equivalent experience Product or technical expertise relevant to practice focus Ability to communicate effectively and build rapport with team members and clients Ability to travel as needed An experienced consulting professional who has an understanding of solutions industry best practices multiple business processes or technology designs within a product technology family Operates independently to provide quality work products to an engagement Performs varied and complex duties and tasks that need independent judgment in order to implement Oracle products and technology to meet customer needs Applies Oracle methodology company procedures and leading practices Operates independently to provide quality work products to an engagement Performs varied and complex duties and tasks that need independent judgment in order to implement Oracle products and technology to meet customer needs Applies Oracle methodology company procedures and leading practices Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements May act as the team lead on projects Effectively consults with management of customer organizations Participates in business development activities Develops and configures detailed solutions for moderately complex projects 3-7 years of experience relevant to this position including 2 years consulting experience preferred Undergraduate degree or equivalent experience Product or technical expertise relevant to practice focus Ability to communicate effectively Ability to build rapport with team members and clients Ability to travel as needed Career Level - IC2Responsibilities Project Description Bank of Ireland BOI implemented SEPA Single Euro Payments Area payment system in year 2013 OFSS is providing application support to BOI SEPA payment system since May 2013 OFSS team is responsible to ensure stability of service that is being supported meet SLA commitments OFSS is responsible to transition all new changes to the systems Team is providing 24 7 technical support to payment applications by working offshore onshore model As part of application support below applications are supported by team Global Payplus MassPay Global Payplus HighCare CTO payment Engine CoreServices Applications like ALU ACS DWH etc xefxbfxbdxefxbfxbdxefxbfxbd IntegrationScope of services offered L2 xefxbfxbdxefxbfxbdxefxbfxbd Production supportRoles ResponsibilitiesRole Global PAYplus application support-Technical 3-7 years working experience on Fundtech Global Payplus application Mass pay HC GPP MP HC Should be aware of GPP MP HC configuration setup Hands on experience on Java C tuxedo PLSQL Web base application Payment system knowledge Good Problem solving skill xefxbfxbdxefxbfxbd Good Communication Skill xefxbfxbdxefxbfxbd Prior experience on Banking Application Support xefxbfxbdxefxbfxbdxefxbfxbd Supervise all alerts related to GPP application and system procedures and provide services proactively Perform root cause assessment and debug all issues on Application domain and availability of applications Coordinate with Client other venders Need to provide on call support Need to support changes deployment activities Need to support on Production incidents Service Requests Intermediate consulting position operating independently with some assistance and guidance to provide quality work products to a project team or customer that comply with Oracle methodologies and practices Performs standard duties and tasks with some variation to implement Oracle products and technology to meet customer specifications Standard assignments are accomplished without assistance by exercising independent judgment within defined policies and processes to deliver functional and technical solutions on moderately complex customer engagements 3-5 years of overall experience in relevant functional or technical roles Undergraduate degree or equivalent experience Product or technical expertise relevant to practice focus Ability to communicate effectively and build rapport with team members and clients Ability to travel as needed An experienced consulting professional who has an understanding of solutions industry best practices multiple business processes or technology designs within a product technology family Operates independently to provide quality work products to an engagement Performs varied and complex duties and tasks that need independent judgment in order to implement Oracle products and technology to meet customer needs Applies Oracle methodology company procedures and leading practices Operates independently to provide quality work products to an engagement Performs varied and complex duties and tasks that need independent judgment in order to implement Oracle products and technology to meet customer needs Applies Oracle methodology company procedures and leading practices Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements May act as the team lead on projects Effectively consults with management of customer organizations Participates in business development activities Develops and configures detailed solutions for moderately complex projects 3-7 years of experience relevant to this position including 2 years consulting experience preferred Undergraduate degree or equivalent experience Product or technical expertise relevant to practice focus Ability to communicate effectively Ability to build rapport with team members and clients Ability to travel as needed Career Level - 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