Associate Relationship Manager

Job Summary Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue targets Key Responsibilities Maximize sales performance to achieve given revenue targets self and branch through liability products Current Savings Term deposits wealth management products and asset related products secured unsecured Generate new business via sales promotions out-marketing calls and presentations and in-branch contacts Participate actively in branch sales planning to generate action plans for meeting targets He She is aware of bank s Mis-selling Sales Policies and ensure adherence all the times Ensure high level of customer service in the Branch Manage difficult customer situations Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections Ensure transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate fees charges etc are authorized overridden by appropriate authorities Ensure adherence to laid down processes facilitate first time resolution Minimize rejections and customer complaints Monitor customer satisfaction survey ratings net promoter score or any other survey feedback ratings taken from customers and ensure continuous improvement if below bench-mark sustain and better quality service Take responsibility for general reconciliation and control activities Find ways to improve operational efficiency and control costs to meet cost budgets Be multi-skilled to handle all kinds of transactions and services in the bank Manage growth and attrition of the base facilitate customer up-streaming Improve product per customer Ensure he she is fully aware of all the policies and procedures issued in relation to ORMA Group Code of Conduct KYC CDD EDD Money laundering prevention He she must ensure compliance with these policies and procedures on an ongoing basis Any suspicious transaction must immediately be reported to the supervising officer Premises management in areas of merchandising housekeeping as well as store management Branch upkeep and maintenance Responsible for health and safety for all As part of the Health and Safety guidelines you should o Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions Co-operate with Management to support and promote Health and safety in the workplace o Ensure that your actions do not put others at risk Work in a healthy and safe manner o Encourage others to work in a healthy and safe manner o Report all accidents and incidents and bring to the attention of the management any hazard in the workplace Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Lead to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association or equivalent Key stakeholders Customers internal stake holders Skills and Experience Communication interpersonal skills Product market knowledge Qualifications Education Graduate Post Graduate From a Recognised Institutio Banking Knowledge Strong Communication Skills Customer orientation and sales focus Diligent and Punctual Customer orientation and sales focus Good interpersonal skills Graduate Post Graduate Anywhere between 1 - 4 years of overall experience Banking knowledge understanding of front and back office processes and procedures Good Interpersonal Skills Strong Communication Skills Team-playing ability Customer Orientation and sales Focus About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 34115