Associate - University Operations (15h Left)

15 hours ago

Sonipat Sonepat, India Newton School Full time

Job Description Role Overview - We are looking for an Associate to drive university-level operations and stakeholder success across our partner campuses. - This role is critical to ensuring high-quality execution of our academic programs by owning relationships across university departments including academic leadership, faculty, admin, and senior management. - You'll serve as the primary face of Newton School within the university ecosystem, and lead end-to-end coordination to ensure that everything from academic delivery to student experience runs like clockwork. - The role demands maturity, high ownership, excellent communication, and the ability to navigate ambiguity with strong relationship skills. Key Responsibilities - Stakeholder Ownership: Build, own, and manage day-to-day working relationships across university stakeholders including the Dean, academic coordinators, department heads, faculty, and admin teams. Be seen as the single point of contact for all cross-functional alignment. - Cross-Department Coordination: Ensure timely and effective coordination across multiple university departments to deliver on key academic and operational outcomes such as scheduling, exams, grading, student records, and feedback cycles. - Program Delivery Oversight: Monitor the smooth execution of academic and non-academic processes on campus ensuring classes, labs, assessments, and events happen as per plan. Resolve breakdowns quickly and efficiently. - Escalation Management: Act as the first point of escalation for both university stakeholders and internal teams. Use judgment and empathy to navigate conflicts and ensure resolution within agreed timelines. - Data and Documentation: Own the accuracy and timeliness of all academic documentation, including student records, performance reports, attendance, and intervention tracking. - Team Management: Manage and mentor a small team of campus associates or coordinators (as applicable), ensuring accountability, clarity, and performance. - Continuous Improvement: Identify inefficiencies or roadblocks in campus execution and drive solutions whether through process redesign, training, or smarter tools. Who You Are - 1-2 years of relevant work experience in stakeholder management, program operations, higher education, or customer success roles. - Experience working with or within universities/colleges is strongly preferred. - Strong interpersonal and relationship-building skills; able to navigate complex stakeholder dynamics with maturity and professionalism. - Excellent verbal and written communication. - Highly proactive, reliable, and outcomes-oriented. - Prior experience leading or mentoring a team is a strong advantage

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