Manager - Process Excellence & SOP Governance

Role Overview:The role is responsible for driving operational excellence across Antara by designing, standardizing, and governing Standard Operating Procedures (SOPs) and leading continuous process improvement initiatives. The incumbent will ensure that all functional processes are efficient, compliant, and aligned with Antara’s brand promise and...

Role OverviewWe are looking for a Process Excellence Manager to drive efficiency, quality and customer experience across our voice, chat and email support operations for OYO Vacation Homes in Europe. This role will partner closely with Ops, Product, QA and Training teams to build scalable processes and deliver measurable impact.Key ResponsibilitiesOwn and...

Application Modernization Platform ("AMP") is a MongoDB offering that modernizes our customers' legacy relational applications to a modern architecture, platform, and stack underpinned by MongoDB using a combination of software, processes, and engineers. In this offering, the people and software are inextricably linked and cannot be separated. AMP delivery...

- Admissions & Onboarding: Manage admission lifecycle-from application to enrollment-including documentation, verification, MIS tracking, stakeholder communication.- Examination Coordination: Plan exam schedules, allocate resources, liaise with exam bodies, supervise logistics, grading, result publication, data integrity.- Certification Management: Oversee...

WHO WE ARE:Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three...

Role & responsibilitiesClient Onboarding: Lead smooth onboarding of new clients onto Prozos warehousing and logistics network.Project Planning: Manage end-to-end project planning, including manpower, capex/opex, and execution timelines.WMS & Tech Setup: Ensure WMS and technology platforms are fully ready before client go-live.Manpower Training: Oversee...

Job Description:- Map end-to-end field service processes- Adhere to SOPs & workflows- Ensure company quality standards across service- Identify bottlenecks, delays, and errors in operations- Conduct gap analysis between defined processes and actual practices.- Recommend and implement improvements for faster service turnaround and reduced rework.- Analyze...

Develop and implement IT governance framework in line with organizational objectives Ensure IT projects are carried out in accordance with set standards, procedures, and guidelines Manage and coordinate IT governance activities and initiatives Monitor and evaluate IT performance to ensure process improvements Conduct risk assessments and implement risk...

MongoDB is growing and gaining adoption rapidly across the globe with the most demanding and innovative companies and development teams in enterprise software. Application Modernization Platform ("AMP") is a MongoDB offering that modernizes our customers' legacy relational applications to a modern architecture, platform, and stack underpinned by MongoDB...

**Position**: ITIL Governance **Location**: Gurgaon, Haryana **Mandatory skills**: **Must-Have: - ** Hands-on experience in containerization in ITIL Operational. **Certified in ITIL (mandatory)** Strong Communication / Incident Management / IAM, UAR / Critical command management / Security Management / BCV / Assets Inventory Management / Data Governance...