Process Excellence Manager
2 weeks ago
Role Overview
We are looking for a Process Excellence Manager to drive efficiency, quality and customer experience across our voice, chat and email support operations for OYO Vacation Homes in Europe. This role will partner closely with Ops, Product, QA and Training teams to build scalable processes and deliver measurable impact.
Key Responsibilities
- Own and improve end-to-end voice/chat/email processes for OVH Europe.
- Identify gaps, remove inefficiencies and standardize workflows & SOPs.
- Drive quality, CSAT, FCR, SLA adherence and reduce repeat contacts.
- Lead RCA, defect analysis and implement corrective & preventive actions.
- Partner with cross-functional teams to roll out process, policy and product changes.
- Publish process dashboards, insights and monthly reviews.
- Ensure strong governance, compliance and operational discipline.
Skills & Experience
- 5+ years of experience in Process Excellence / Ops Transformation in a multi-channel support setup.
- Strong exposure to voice, chat & email operations.
- Experience with Lean, Six Sigma, RCA; Green Belt preferred.
- Strong analytical, problem-solving and stakeholder management skills.
- Ability to drive change in a fast-paced, high-growth environment.
- Excellent communication and documentation skills.
-
Process Coordinator
19 hours ago
Gurgaon, Haryana, India E Process Solutions Full timeJob Title: Process CoordinatorLocation: Gurugram, Haryana Sector 44 Near to Huda CityEmployment Type: Full-TimeReports To: Managing Editor (HOD)Job OverviewWe are seeking a proactive Process Coordinator to streamline internal operations and foster seamless communication across teams.Key ResponsibilitiesInter-Department CoordinationCalendar...
-
Senior Manager of Process Excellence
20 hours ago
Gurgaon, Haryana, India TaskUs Full timeAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Executive Assistant/Process Coordinator
1 week ago
Gurgaon, Haryana, India E Process Solutions Full time ₹ 2,70,000 - ₹ 3,40,000 per yearJob Title: Executive Assistant/Process CoordinatorLocation: Gurugram, Haryana Sector 44 Near to Huda CityEmployment Type: Full-TimeReports To: Managing Editor (HOD)Job OverviewWe are seeking a proactive Process Coordinator to streamline internal operations and foster seamless communication across teams.Key Responsibilities· Inter-Department Coordination·...
-
Associate Consultant, Process Excellence
7 days ago
Gurgaon, Haryana, India AXA Full timeAssociate Consultant, Process ExcellenceThe candidate will be part of a centralized function supporting all Business Units that write Insurance Multinational Solutions. The function in India is an extension of Multinational Solution Services (MSS) function located in New York, London, Hong Kong, Mexico & Austria. The MSS India team, among other...
-
Senior Process Excellence Consultant
1 week ago
Gurgaon, Haryana, India Ramboll Full time ₹ 8,00,000 - ₹ 12,00,000 per yearRole SummaryWe are seeking a results-driven Process Excellence Consultant to join our Process Excellence team. The role will focus on driving operational efficiency, improving process performance, and enabling strategic transformation initiatives across functions. The ideal candidate will be skilled in process mapping, process improvement methodologies,...
-
First Time Right/Process Excellence
1 week ago
Gurgaon, Haryana, India Prozo Distribution Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesClient Onboarding: Lead smooth onboarding of new clients onto Prozos warehousing and logistics network.Project Planning: Manage end-to-end project planning, including manpower, capex/opex, and execution timelines.WMS & Tech Setup: Ensure WMS and technology platforms are fully ready before client go-live.Manpower Training: Oversee...
-
Collection Manager
24 hours ago
Gurgaon, Haryana, India Tanserv Business Process Pvt Ltd Full timeTitle: Collection ManagerLocation: GurgaonCompany: TanServ Business Process Private LimitedJob Type: Full-timeExperience: 7 years & aboveSalary: 60,000-65,000Role DescriptionThis is a full-time on-site role for a Field Collections Manager at TanServ Business Process Pvt. Ltd located in Gurgaon. The Field Collections Manager will be responsible for managing...
-
Sales Excellence
4 days ago
Gurgaon, Haryana, India Microsoft Full timeOverviewDrives sales growth through mid- to long-term account or business planning. Guides segment leads or partners, or collaborates with peers to develop segment strategy for segmentation, territory planning, and quota setting. As primary orchestrator of the Account/Portfolio Partner Business Plan, activates sponsorship within segment leaders. Defines and...
-
Operations- Process Manager
1 week ago
Gurgaon, Haryana, India 30 Sundays Full time ₹ 4,00,000 - ₹ 6,00,000 per yearAbout 30 SundaysAt30 Sundays, we believe travel should be seamless, inspiring, and unforgettable. We craft unique travel experiences for our clients, and behind every smooth journey is a team that ensures flawless execution. We're looking for anOperations – Process Managerwho thrives on structure, precision, and continuous improvement.Location:- Gurgaon...
-
MIS Analyst
22 hours ago
Gurgaon, Haryana, India E Process Solutions Full timeJob Title: Data AnalystLocation: Plot No. 99, Sector 44, Near Millennium City Center, GurugramWorking Hours: 9:00 AM – 6:00 PMWorking Days: Monday to FridayExperience Required: 2–3 Years (Male Candidate)Tools Required: Power BI and Microsoft ExcelJob Summary:We are seeking a detail-oriented and analytical Data Analyst to join our team. The candidate will...