
Amazon Connect Specialist
14 hours ago
Remote What We Offer Opportunity to work on cutting-edge AWS technologies Dynamic collaborative work environment Competitive salary and benefits Flexible work arrangements What you will be doing Amazon Connect Configuration Support o Design configure and maintain Amazon Connect instances routing profiles queues contact flows and prompts Implement and manage integrations with AWS Lambda Lex bots Kinesis DynamoDB and S3 for call analytics and automation Set up call recording transcription sentiment analysis and contact trace record CTR exports IVR and Conversational AI Development Build advanced contact flows using Amazon Lex and AWS Lambda to support natural language understanding NLU Implement menu-based and AI-powered IVRs tailored to business workflows Platform Integrations Work closely with CRM WFM ticketing platforms e g Salesforce Zendesk and analytics tools to ensure seamless data flow and agent desktop experience Enable third-party integrations via REST APIs and event-driven architectures Monitoring Troubleshooting and Optimization Use CloudWatch CloudTrail and Amazon Connect metrics to monitor and troubleshoot performance issues Analyze contact center KPIs AHT CSAT FCR containment rate and optimize flows accordingly Security and Compliance o Ensure system security aligns with internal policies and external regulations e g HIPAA PCI Manage IAM roles permissions and encryption policies Stakeholder Engagement Documentation Collaborate with business analysts product managers and CX teams to gather requirements and deliver customer-centric solutions Document architecture flow diagrams and change management processes What we expect to have 3 years of experience working with Amazon Connect Strong hands-on experience with AWS services Lambda Lex CloudWatch IAM S3 DynamoDB Experience designing contact flows IVRs and self-service solutions Proficiency in scripting Node js or Python for Lambda functions Familiarity with contact center operations KPIs and metrics Excellent problem-solving skills and attention to detail o Strong written and verbal communication skills AWS Certified Solutions Architect or AWS Certified Developer Experience with Salesforce Zendesk or ServiceNow integration Familiarity with call recording transcription services Amazon Transcribe Kinesis Experience with Visual IVR SMS integrations or conversational AI Job Title Amazon Connect Specialist Department Customer Experience Location Gandhinagar
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Amazon Connect Specialist
2 days ago
Gandhinagar, Gujarat, India Etech Global Services Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRemoteWhat We Offer:Opportunity to work on cutting-edge AWS technologiesDynamic, collaborative work environmentCompetitive salary and benefitsFlexible work arrangementsWhat you will be doing:Amazon Connect Configuration & Support o Design, configure, and maintain Amazon Connect instances, routing profiles, queues, contact flows, and prompts.Implement and...
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It Assistant
6 days ago
Udaipur, RJ, IN CRSP Connect Pvt.Ltd Full timeJob Title IT Assistant Company CRSP Connect Pvt Ltd Location Udaipur Rajasthan Job Type Full-Time Department Information Technology Reports To IT Manager Systems Administrator Job Summary CRSP Connect Pvt Ltd is seeking a reliable and technically skilled IT Assistant to support daily IT operations maintain hardware and...
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Vendor Specialist, Paid Selling Partner Services
3 weeks ago
Kolar, KA, IN Amazon.com Full timeDESCRIPTION About Amazon com Amazon com strives to be Earth s most customer-centric company where people can find and discover virtually anything they want to buy online By giving customers more of what they want - low prices vast selection and convenience - Amazon com continues to grow and evolve as a world-class e-commerce platform Amazon...
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Talent Acquisition
1 week ago
Modasa, GJ, IN Brookland Infra Pvt Ltd Full timeSummary We are seeking a highly motivated and results-oriented Talent Acquisition Specialist with a deep understanding of the Modasa native talent pool The primary responsibility of this role will be to identify attract and recruit skilled individuals from Modasa and its surrounding regions primarily through on-field exposure local networking and...
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E-commerce Specialist
1 week ago
Panchkula, HR, IN Captain Sams Pizza Full timeJob Summary We are seeking a detail-oriented and results-driven E-Commerce Specialist to support and optimize our online sales channels The ideal candidate will manage product listings monitor online performance coordinate promotions and ensure a seamless digital customer experience This role is key to driving growth through effective digital...
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Solutions specialist – iot
3 weeks ago
Gandhinagar, India Tech Scout Labs Full timeLocation: Vadodara, Gujarat (with International Travel as Required)Company: Tech Scout LabsEmployment Type: Full-TimeAbout the RoleBe the architect of smarter, connected solutions.Tech Scout Labs is seeking a dynamic and knowledgeable Solutions Specialist – Io T to join our team. In this role, you will drive the development and implementation of innovative...
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Bhuj, GJ, IN FINNOVATE Financial Services Full timeJob Title Pre-Sales Executive Alliance Specialist Location Bhuj Gujarat Reporting to Branch Manager Employment Type Full-time About the Role We are hiring a Pre-Sales Executive Alliance Specialist for our Bhuj branch to connect with doctors HNI clients and commercial associations If you enjoy networking organizing events and...
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Tax Specialist
4 weeks ago
Gandhinagar, Gujarat, India LTIMindtree Full timeLTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help...
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Seo Specialist Vc 1159
2 weeks ago
Cannanore, KL, IN UNIQUEFORM Full timeIMMEDIATE HIRING Call Us Whatsapp Immediately To Ensure Your Opportunity 919496886388 Get registered at one of the most promising consultancies at Kannur district We provide job opportunities to all the candidates registered with us To know more about the job vacancy contact Riddhi Management Consultancy POST SEO SPECIALIST VC 1159 LOCATION ...
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System Administrator
4 days ago
IN NOIDA (IN) ARTHA INFRATE, India Kyndryl Solutions Private Limited Full time ₹ 10,00,000 - ₹ 25,00,000 per yearAWS Contact Center or Connect Admin Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our...