Amazon Connect Specialist
3 weeks ago
Remote What We Offer Opportunity to work on cutting-edge AWS technologies Dynamic collaborative work environment Competitive salary and benefits Flexible work arrangements What you will be doing Amazon Connect Configuration Support o Design configure and maintain Amazon Connect instances routing profiles queues contact flows and prompts Implement and manage integrations with AWS Lambda Lex bots Kinesis DynamoDB and S3 for call analytics and automation Set up call recording transcription sentiment analysis and contact trace record CTR exports IVR and Conversational AI Development Build advanced contact flows using Amazon Lex and AWS Lambda to support natural language understanding NLU Implement menu-based and AI-powered IVRs tailored to business workflows Platform Integrations Work closely with CRM WFM ticketing platforms e g Salesforce Zendesk and analytics tools to ensure seamless data flow and agent desktop experience Enable third-party integrations via REST APIs and event-driven architectures Monitoring Troubleshooting and Optimization Use CloudWatch CloudTrail and Amazon Connect metrics to monitor and troubleshoot performance issues Analyze contact center KPIs AHT CSAT FCR containment rate and optimize flows accordingly Security and Compliance o Ensure system security aligns with internal policies and external regulations e g HIPAA PCI Manage IAM roles permissions and encryption policies Stakeholder Engagement Documentation Collaborate with business analysts product managers and CX teams to gather requirements and deliver customer-centric solutions Document architecture flow diagrams and change management processes What we expect to have 3 years of experience working with Amazon Connect Strong hands-on experience with AWS services Lambda Lex CloudWatch IAM S3 DynamoDB Experience designing contact flows IVRs and self-service solutions Proficiency in scripting Node js or Python for Lambda functions Familiarity with contact center operations KPIs and metrics Excellent problem-solving skills and attention to detail o Strong written and verbal communication skills AWS Certified Solutions Architect or AWS Certified Developer Experience with Salesforce Zendesk or ServiceNow integration Familiarity with call recording transcription services Amazon Transcribe Kinesis Experience with Visual IVR SMS integrations or conversational AI Job Title Amazon Connect Specialist Department Customer Experience Location Gandhinagar
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Amazon Connect Specialist
2 days ago
Gandhinagar, Gujarat, India Etech Global Services Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRemoteWhat We Offer:Opportunity to work on cutting-edge AWS technologiesDynamic, collaborative work environmentCompetitive salary and benefitsFlexible work arrangementsWhat you will be doing:Amazon Connect Configuration & Support o Design, configure, and maintain Amazon Connect instances, routing profiles, queues, contact flows, and prompts.Implement and...
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Seo & Aso Specialist
5 days ago
Gandhinagar, GJ, IN AI CERTs Full timeJob Title SEO ASO Specialist Location Gandhinagar Gujarat Onsite Department Marketing Job Type Full-Time Professional About the company - AI CERTs TM is a global edtech organization focused on role-based AI and blockchain certifications we build industry-recognized programs rooted in practical application not just theory Our mission is to certify and empower...
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▷ [High Salary] E-commerce Manager
1 week ago
Anand, GJ, IN Patel infrastructure limited Full timeJob Summary We are seeking an E-Commerce Specialist to join our dynamic team The role involves managing product listings handling orders and inventory ensuring optimal performance of our Fulfillment by Amazon FBA operations across India managing product reviews and analyzing online sales reports to drive business growth Key Responsibilities E-commerce and...
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Greater Noida, UP, IN Kyndryl Full timeWho We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role As a System...
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Desktop Support Specialist
2 weeks ago
Gandhinagar, Gujarat, India CARE INFOTECH Full time ₹ 1,92,000 - ₹ 2,40,000 per yearWe are hiring a Desktop Support Specialist to provide technical assistance and ensure smooth functioning of end-user systems including desktops, laptops, and peripherals.Key Responsibilities:Provide onsite/remote support for desktops, laptops, and printers.Install, configure, and troubleshoot operating systems and software.Handle user account setups and...
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It Assistant
4 weeks ago
Udaipur, RJ, IN CRSP Connect Pvt.Ltd Full timeJob Title IT Assistant Company CRSP Connect Pvt Ltd Location Udaipur Rajasthan Job Type Full-Time Department Information Technology Reports To IT Manager Systems Administrator Job Summary CRSP Connect Pvt Ltd is seeking a reliable and technically skilled IT Assistant to support daily IT operations maintain hardware and...
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Social Media Marketing Specialist
5 days ago
Gandhinagar, India MaRS BIM Solutions Full timeOverview: MaRS is 20+ year old company having 2,000+ employee with 15+ offices in India having its Headquarter - Ahmedabad & 4 Offices at International location. Location: Ahmedabad Experience - 1 Year MaRS is seeking a dynamic and motivated Marketing Specialist - Social Media to join our team. This role is perfect for someone with a passion for sales, a...
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SEO & ASO Specialist
1 week ago
Gandhinagar, Gujarat, India AI CERTs Full time ₹ 36,00,000 - ₹ 72,00,000 per yearJob Title: SEO & ASO SpecialistLocation: Gandhinagar, Gujarat (Onsite)Department: MarketingJob Type: Full-Time, ProfessionalAbout the company -AI CERTs is a global edtech organization focused on role-based AI and blockchain certifications—we build industry-recognized programs rooted in practical application, not just theory. Our mission is to certify and...
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Gandhinagar, India MaRS BIM Solutions Full timeOverview: MaRS is 20+ year old company having 2,000+ employee with 15+ offices in India having its Headquarter - Ahmedabad & 4 Offices at International location. Location: Ahmedabad Experience - 1 Year MaRS is seeking a dynamic and motivated Marketing Specialist - Social Media to join our team. This role is perfect for someone with a passion for sales, a...
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Digital Marketing Intern
2 weeks ago
Gandhinagar, India Upright International LLP Full timeJob Description: Digital Marketing Intern Company: Upright International LLP Location: Ahmedabad or Gandhinagar, Gujarat (Remote) **Salary**: INR 6,000 - 8,000 per month Experience: 0-1 years Education: Graduate (any field) Timings: 9 AM to 6 PM (Monday to Friday), 9 AM to 1 PM (Saturday) Job Summary: We are seeking a talented and motivated Digital...