▷ Only 24h Left: Customer Relationship Officer

2 weeks ago

Bengaluru, India Ujjivan Small Finance Bank Full time

Job Description KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials - Meet the set targets on Group Loans (GL) in terms of open market acquisition and repeat GL loans - Convert GL customers, family member and referrals for Family Banking in terms of opening Savings Accounts and maintaining minimum balance - Actively source term deposits (FD and RD) from Family members of GL customers - Offer suitable Insurance products to customer and family members to provide adequate insurance coverage - Identify, process and refer GL customers who can be potentially given Individual loans either unsecured /secured - Share customer insights/product related feedback with the ACRM Customer - Ensure customers and Family members are educated about entire bouquet of banking products (Loans GL, IL, Secured, Deposits & Insurance) offered by Ujjivan - Interact with customers in a courteous and professional manner; provide prompt, efficient and accurate services - Ensure timely insurance claim settlement for his/her customers - Resolve customer queries/pertaining to GL, IL & Family Banking within specified timelines Internal Process - Identify and conduct surveys of new working areas for group formation and conducts projection meeting for GL and Family Banking - Group Loans: Fill customer profile forms, Loan Application form with accuracy and collects supporting documents for account opening in strict adherence to KYC norms followed by a Compulsory Group Training (CGTs) - Individual loans (for certified CROs): Analyze existing customer profile and repayment capacity, fill customer profile forms, Loan Application form with accuracy and collects supporting documents for account opening in strict adherence to KYC norms - Coordinate with customers in the disbursement process - Conduct Center Meeting as per schedule without fail and ensure timely repayments, collection of deposits for savings accounts / fixed deposit, updates all transactions on True-Cell, an interface to track monetary transactions - Open savings accounts for Customer and their Family members in Ujjivan - Help to conduct the CSR activities and motivates customers to participate in the Financial Literacy Program - Give the detailed field reports to ACRM and discuss field related issues - Adherence to the defined set of processes and circulars. Learning & Innovation - Maintain up to date knowledge of GL, IL and Family Banking products and services as well as a working knowledge of other products offered in the branch - Ensure adherence to training man-days/ mandatory training programs for self - Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines

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