▷ Only 24h Left Branch Relationship Head

3 weeks ago

Bengaluru, India V Konnect Full time

Job Description Role & Responsibilities: - To effectively manage a team of RMs and ensure that they meet the organizational goals of liability book growth, fee income and portfolio quality metrics. - Guide and mentor to the relationship managers to deliver superior customer experience - Ensuring RMs are meeting the right set of customers and following the operating rhythm cadence as defined - To carry out regular supervisory review cadence as defined - Doing joint calls with mapped relationship managers to augment business conversions - Customer complaints and service issues management to ensure satisfactory closure within the defined TAT - SMFocus on portfolio quality by way of appropriate customer segment fitment, balance growth to maintain true customers and focus on cross-sell of non-financial and financial products - Focus on driving RMs to broad-base customer relationship management by way of connect with 100% of the mapped book - Provide clarity of business objectives to the mapped RMs - Monitoring sales and service processes of the RMs - Complete ownership of KRAs of Mapped RMs and Senior RMs across NR, Priority and Burgundy - Manage and control attrition in the NTB and ETB mapped book of the RMs - Increase the liability book size of NTB and ETB customers mapped to the reporting RMs - Improve the product per customer/ family by guiding RMs on the operating rhythm and the sales process - To enhance and retain customer profitability by capturing larger share of wallet - Ensure all customers are accurately profiled - Ensure right products and investment advisory services are provided to the customers by the mapped RMs - Ensure RMs are trained and well equipped with data and products to handle customer requirements and service requests - Recruitment and training of the relationship management team - Ensure timely certifications for all mapped RMs - Work closely with the Branch Heads, Cluster Heads and Circle Business Managers to design action plans and drive CO agendas, initiatives and organizational goals - To aggressively and cohesively work with different products teams like TPP, Assets, CBG, RFR etc. and help generate business from the mapped book of the RMs - To assist RMs to accelerate NTB acquisitions by help building referrals and pipeline for new accounts

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