Trainer - RCM AR

2 weeks ago

Chennai, India First source Full time

Job Description Preferred candidate profile:: - Immediate Joiners preferred - Bachelor's degree - Proven experience in training with over 1+ years of experience as aTrainer on paper is an added advantage. - Minimum of 3 years of experience inRCM with mandatory Hospital Billing experience - Experience with the development of training materials including presentations, user manuals, and assessments. - Classroom management skills - Strong analytical and technical skills - Exceptional organizational abilities - Excellent interpersonal and communication skills. - Visionary mindset with the ability to identify and implement innovative training solutions. - Ability to thrive in a fast-paced and dynamic work environment. - Familiarity with learning management systems and digital training platforms (ex: Articulate 360 applications) is a plus Role & responsibilities: - Conducting multiple trainings for new hires and managed nesting along with certification process - Maintain the training effectiveness above the required threshold by holding strong governance process in training - Ability to read through various standard operating procedures and communicate the extracts to the trainees clearly - Identify gaps between internal process and customers expectations to help business produce the desired outcome - Create content / training material for effective training - Revamp the training materials to suit the need of current business and easy understanding / knowledge transfer to trainees - Liaison with QA to calibrate process knowledge - Conduct workshops for project team members on recent update and US healthcare industry trends - Perform user acceptance testing for any new process rollouts / automation in the program - Provides refresher training for bottom quartile - Support the team by performing floor trouble shooting to ensure all relevant queries are tracked and answered appropriately - Periodic knowledge calibration with client

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