Senior Circle Manager

JOB DESCRIPTION A Position Overview Position Title Senior Circle Manager - HDFC Bank Branch Banking Department HDFC Bank - Branch Banking Level Band Senior Manager 501 Role Summary To manage sales and business objective of the cluster meeting or exceeding key targets To ensure achievement of sales targets with optimal market coverage To plan resource allocation and be responsible for financial viability of the cluster To effectively lead and manage his sales team by providing them with ongoing coaching To ensure that the sale behavior sales ethics and sales practices of the sales team comply with company standards and regulations To closely work with the supervisor to design sales strategies and initiatives that will cause improvement of sales performance across business B Organizational Relationships Reports To State Head Supervises Cluster Account Managers Relationship Managers C Job Dimensions Geographic Area Covered Cluster Internal Stakeholders Training Product Management Marketing Branch Operations Distribution Operations External Channel Partner D Key Result Areas Achieve ANP targets through assigned branches Achieve pre-set business targets on ANP case count active branch active sales staff and various KPIs for branch banking and cards vertical Work collectively with the branch manager on the business strategies and implementation plans Visit allocated branches regularly to supervise process and operations Interact regularly with Relationship Managers to achieve required sales target Training Relationship Managers in presentation selling skills Joint Sales Calls with sales team on calls on calls with high-ticket clients Develop and maintain strong relationship and rapport with bank managers to ensure achieve business nos Training sales team of the Train the Relationship Managers and bank s frontline staff on the products sales technique prospecting objection handling and sales operation and process etc To train the Relationship Managers on Presentation and Selling Skills Conduct sessions on product pitching and query handling for RMs Monitor sales provide support Analyze the productivity of RM s to ensure they are delivering as per expectations Suggest the developmental changes and intervene as and when required Ensure that the high performers are suitably rewarded kept motivated Maintain and observe Company s internal control and standards Act as an escalation point for issues pertaining to policy issuance Arrange various contests events for the sales team as well as the customers Communicate all marketing and sales programs to bank s frontline staff and ensure awareness and aprticipation Fulfill the approval requirements Analyze the customer response to events to judge the feasibility of the events in terms of leads generated vs the money spent MIS Reporting Design and circulate business MIS and reports to various stakeholder as required Analyze data cuts on Business Performance and share the findings with the supervisors Risk Participate in risk mitigation plans contingency planning and business continuity programs by executing and reporting within defined timelines Highlight and recommend process gaps flaws and process changes E Skills Required Technical Product Subject matter expertise Team Management skills Mentoring skills Business perspective planning Performance Management skills Finance Insurance industry awareness Interviewing skills Self management Problem solving skills Peer level co-ordination and influencing skills Behavioral Essential Desired Interpersonal skills u Communication skills u Creative thinking skills u Supervising Leadership skills u Teamwork Skills u Influencing skills u Relationship Building skills u Decision making skills u F Incumbent Characteristics Essential Desired Qualification PG MBA Experience 7 - 9 years Sales Experience About Company Tata AIA Life Insurance Company Limited Tata AIA Life is a joint venture company formed by Tata Sons Pvt Ltd and AIA Group Ltd AIA Tata AIA Life combines Tata s pre-eminent leadership position in India and AIA s presence as the largest independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region Tata AIA Life has written retail new business weighted premium of Rs 2 692 crore for the financial year 2019-20 For the same period the 13th month persistency of the company was at 89 10 and the individual death claims settlement ratio was 99 06 One of the fastest growing companies in the Life Insurance sector Tata AIA Life is now ranked at no 5 based on individual weighted new business premium