Front Desk Executive Jobs Opening in Gas Agency at Bangalore-Others, BangaloreLess

Position Overview A Front Desk Executive in a gas agency plays a pivotal role in ensuring smooth day-to-day operations, excellent customer service, and accurate handling of accounts. This position requires a combination of interpersonal skills, administrative abilities, and basic accounting knowledge. The Front Desk Executive serves as the first point of contact for customers, addressing their queries, handling bookings, managing payments, and ensuring compliance with agency policies and safety standards. The ideal candidate should possess strong communication skills in English, good computer proficiency, and preferably have prior experience in a gas agency or a similar role in the energy distribution sector. Key Responsibilities 1. Customer Handling Greet customers warmly and address their inquiries in a professional and polite manner. Provide information about gas cylinder booking, refilling, new connections, and other services. Assist customers in completing necessary forms and documentation. Resolve customer complaints and escalate complex issues to the supervisor or manager when required. 2. Booking and Order Management Manage daily gas cylinder bookings via phone, in person, or online portals. Maintain accurate booking records in the company database or ERP system. Coordinate with delivery staff to ensure timely dispatch of cylinders. Track pending orders and follow up to ensure completion. 3. Accounts and Payments Maintain records of daily transactions including cash, cheques, and digital payments. Prepare invoices, bills, and receipts for customer transactions. Reconcile daily collections and submit reports to the accounts department. Monitor outstanding payments and remind customers for dues. 4. Record Keeping and Documentation Maintain customer databases with updated contact and account details. Keep records of stock levels for filled and empty cylinders. File and store important documents such as KYC forms, safety declarations, and regulatory compliance certificates. 5. Coordination and Communication Liaise with suppliers, delivery personnel, and management to ensure smooth operations. Coordinate with technical staff for installation or maintenance requests. Provide periodic updates to management regarding sales, customer feedback, and operational issues. 6. Safety and Compliance Educate customers on safe usage, storage, and handling of LPG cylinders. Ensure that all operations follow gas agency regulations and safety protocols. Maintain awareness of emergency procedures and assist in incident management when required. Skills and Competencies 1. Communication Skills Proficient in English with the ability to communicate clearly with diverse customers. Ability to explain procedures, products, and safety measures in a simple and professional manner. Good listening skills to understand customer needs and concerns. 2. Computer Literacy Proficiency in MS Office (Word, Excel) for report preparation and record-keeping. Familiarity with billing software or ERP systems used for gas agency management. Ability to use email, messaging apps, and basic online tools for customer communication. 3. Customer Service Orientation Friendly and approachable demeanor to make customers feel welcome. Ability to handle complaints with patience and empathy. Focus on building long-term relationships with customers through quality service. 4. Organizational Skills Ability to manage multiple tasks simultaneously, such as attending calls while booking orders. Attention to detail in maintaining transaction and inventory records. Time management to meet deadlines for reports and reconciliations. 5. Accounting and Numerical Skills Basic accounting knowledge to handle billing, payments, and reconciliations. Accuracy in handling cash and preparing financial records. Ability to identify discrepancies in accounts and resolve them promptly. 6. Industry Knowledge (Preferred) Prior experience in a gas agency or related field is highly desirable. Understanding of LPG distribution processes, safety regulations, and customer requirements. Knowledge of KYC procedures and regulatory compliance in the gas sector.More information about this Front Desk Executive JobPlease go through the below FAQs to get all answers related to the given Front Desk Executive jobWhat are the job requirements to apply for this Front Desk Executive job position? Ans: A candidate must have a minimum of fresher as an Front Desk Executive What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Com, BA, 12th Pass (HSE), Other Graduate What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Front Desk Executive is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Front Desk Executive position? Ans: There are immediate 1 job openings for Front Desk Executive in our Organisation.

B.Com, BA, 12th Pass (HSE), Other Graduate