International Customer Support Service

3 weeks ago

Kolkata, West Bengal, India Webvio Technologies Pvt. Ltd. Full time

We are hiring for the position of Customer Care Specialist Customer Care Executive for our company Webvio Technologies Pvt Ltd at Rajarhat Kolkata Those candidates who were belongs to Travel Background there is no bar for SalaryUS Inbound Ticketing process candidate use to take 15 to 30 calls in a day and book flight tickets for US customers as per their requirements and resolve their queries Need candidates with excellent English communication skills Candidate should have maximum 1 year and minimum 2 years experience in International BPO Sales Process Working days 24 working days in a month 2 paid leaves 1 birthday Leave Shifts US shift Inbound Voice Fixed shift with Roster offIncentive Up to 4 lacs in a month Average incentive 10 k to 50k in a month apart from salarySalary 18K to 35KTraining 30 days paid training Responsibilities -1 Manage incoming phone calls2 Identify and assess customers needs to achieve satisfaction3 Provide accurate valid and complete information by using the right methods tools4 Handle customer queries provide appropriate solutions and alternatives within the time limits follow up to ensure resolution US Travel Process Booking customers flight tickets and making sales Excellent verbal and written communication skills Required Candidate profileExcellent English communication skills Should have 1 year to 2 yr experience in any International BPO Sales Process Candidate has to be minimum 10 2 passed Should be flexible with night shift Requirements1 Proven customer care experience In any International BPO or Experience as a Travel Sales Representative2 Strong phone contact handling skills and active listening3 Customer orientation and ability to adapt respond to different types of characters 4 Excellent communication and interpersonal skills Benefits1 There s a good incentive structure 2 The environment is great and collaborative 3 The company offers work-life balance 4 It s a good place to grow knowledge skills and personality 5 The people are sincere and helpful and that managers and supervisors are kind and dignified 6 The company provides facilities after a small request

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