Manager - Client Relationship (1-4 yrs)
4 weeks ago
The Client Relationship team will be the critical link with key clients, ensuring exceptional customer experiences, retaining client loyalty, and driving long-term business growth. CRMs/ CREs will work across diverse sectors-banking, IT, consulting, manufacturing, FMCG, and more-playing a pivotal role in nurturing and expanding relationships, resolving issues, and identifying opportunities for cross-selling and upselling services.
A Client Relationship role in India is multifaceted and central to the sustained success of any business. By combining interpersonal finesse, analytical rigor, and deep industry knowledge, CRMs ensure that clients not only remain satisfied but also become long-term partners and brand advocates.
Responsibilities:
Relationship Management
- Serve as the primary point of contact for assigned clients; build trust through effective usage of multi-modal communication channels to maintain regular contact.
- Develop an in-depth understanding of each client's business, industry, and pain points.
- Proactively identify challenges and opportunities, offering customised solutions.
Issue Resolution and Escalation Handling
- Address client queries and concerns efficiently, ensuring timely and satisfactory resolutions.
- Escalate issues to relevant internal stakeholders and follow up diligently until closure.
- Track and analyse complaint patterns to recommend process improvements.
- Account Ownership, Penetration, Growth and Retention
Client Onboarding and Integration.
- Identify cross-selling or upselling opportunities.
- Prepare and present value-added proposals and business reviews.
- Monitor renewal cycles and ensure high retention rates through proactive engagement.
- Maintain detailed records of all client interactions, feedback, and action items in CRM systems.
- Generate regular reports on client satisfaction, account growth, and service delivery metrics.
- Collaborate and coordinate internally and/ or externally as required.
Networking, Market Research and Thought Leadership
- Stay updated on industry trends, market dynamics, and regulatory changes relevant to clients.
- Conduct competitor analysis and share market intelligence with clients and internal stakeholders.
Required Skills and Competencies:
- Interpersonal Skills: High emotional intelligence and an innate sense of empathy to connect with people across backgrounds and organisational hierarchy.
- Excellent written and verbal communication abilities, with fluency in English and one or more Indian languages.
Technical Proficiency
- Proficiency in MS Office - Excel, PowerPoint, Word.
- Understanding of digital platforms, industry-specific software, and basic IT troubleshooting is an advantage.
- Analytical and Problem-Solving Abilities: Strong analytical thinking for interpreting client data, identifying trends, and providing actionable insights.
- Persevering and persuasive, with a never-say-die attitude along with the ability to prioritise and multi-task in a fast-paced environment.
- Detail-oriented with an attitude to take ownership and a proactive approach to managing client requirements to achieve win-win outcomes.
- Combination of financial, analytical, and interpersonal skills, as well as the ability to work independently and/ or as part of a team.
- Willing to travel extensively within India when required, and/ or relocate within India.
Qualifications and Experience:
- Master's or Bachelor's degree, or an equivalent Diploma in any field.
- 2+ years in on-field account management, sales, or customer service.
-
Delhi NCR/Mumbai/Bangalore/Kolkata/Chennai/Hyderabad/Pune/Jaipur, India Hindustan Times Full timeRole Summary: The Client Relationship team will be the critical link with key clients, ensuring exceptional customer experiences, retaining client loyalty, and driving long-term business growth. CRMs/ CREs will work across diverse sectors-banking, IT, consulting, manufacturing, FMCG, and more-playing a pivotal role in nurturing and expanding relationships,...
-
Client Relationship Manager
1 week ago
Delhi, Delhi, India Spectral Consultants Full time ₹ 1,50,000 - ₹ 28,00,000 per yearIdentify, develop, manage new business opportunities Build and maintain strong client relationships to understand hiring needs and provide tailored recruitment solutions.Monitor industry trends, competitor activities, and market developments . Required Candidate profile1–4 yrs exp. in Business Development within Recruitment / Staffing / HR Consulting...
-
Client Relationship Manager
1 week ago
Mumbai, Maharashtra, India eBikeGo® Full timeJob Role : Client Relationship Manager / Client Relationship ExecutiveLocation: Mumbai (Andheri East)Min Exp - 3 Yrs( Client relationship management)Job Summary:We are looking for a dynamic and results-driven Client Representative to strengthen and grow our strategic client relationships. This role involves driving revenue growth, managing high-value...
-
Relationship Manager
2 days ago
Bangalore, India Zyoin Group Full timeRelationship Manager Location- Mumbai and Hyderabad Exp- 3- 10 Yrs Relevant exp - 2 Yrs min in B2B Sales, handling Onboarding and recruitment of IFA and client acquisition Job title: Relationship Manager Terms: Permanent Requirements: Graduates of any background or higher degree should have a very good demographic understanding, a strong...
-
Relationship Manager
1 day ago
bangalore, India Zyoin Group Full timeRelationship ManagerLocation- Mumbai and HyderabadExp- 3- 10 YrsRelevant exp - 2 Yrs min in B2B Sales, handling Onboarding and recruitment of IFA and client acquisitionJob title: Relationship ManagerTerms: PermanentRequirements: Graduates of any background or higher degree should have a very good demographic understanding, a strong relationship with IFAs /...
-
Associate Warehouse, 0-1 Yrs, Pune
2 weeks ago
Pune, Maharashtra, India Asst Manager HR Full time**Associate Warehouse, 0-1 yrs, Pune** - **JOB TITLE ASSOCIATE-WAREHOUSE**_ - **LOCATION PUNE**_ - **SALARY SCALE 15-20K**_ - **QUALIFICATION GRADUATE**_ - **EXPERIENCE 0-1 YRS**_ **JOB SUMMARY** We are looking for an efficient Associate for Stores. ROLES AND RESPONSIBILITIES To Identify the specified material Received To allocate the specific area for each...
-
Relationship Manager
3 days ago
Jaipur, Rajasthan, India Antal International Full time- The Relationship Manager-Wealth is the ultimate face of the business as s he is going to be the final point of contact with the client - S he would be responsible for acquiring High Net Worth relationships and managing retaining such relationships by delivering the best standards of services - S he would be expected to establish strong ties with...
-
Client Relationship Manager
2 weeks ago
Delhi, Delhi, India Spectral Consultants Full timeJob Title: Client Relationship Manager Location: Pitampura , Delhi Employment Type: Full-Time About Us: We are a specialized Talent Acquisition & Business Solutions partner helping global clients achieve their growth and transformation goals.To expand our client network and strengthen market presence, we're looking for a dynamic and results-driven Client...
-
Client Relationship Manager
2 weeks ago
Delhi, Delhi, India Spectral Consultants Full timeJob Title: Client Relationship ManagerLocation: Pitampura ,DelhiEmployment Type: Full-TimeAbout Us:We are a specialized Talent Acquisition & Business Solutions partner helping global clients achieve their growth and transformation goals. To expand our client network and strengthen market presence, we're looking for a dynamic and results-driven Client...
-
Client Relationship Manager
2 weeks ago
Delhi, Delhi, India Spectral Consultants Full timeJob Title: Client Relationship Manager Location: Pitampura ,Delhi Employment Type: Full-Time About Us: We are a specialized Talent Acquisition & Business Solutions partner helping global clients achieve their growth and transformation goals. To expand our client network and strengthen market presence, we're looking for a dynamic and results-driven...
